Klaus is a customer service QA and conversation review software that makes giving internal feedback a much easier thing for customer support teams. It’s easy to improve your team’s performance with internal ratings and other features.
Klaus integration for LiveAgent allows you to give feedback to your team easily. After you activate the integration, you can download LiveAgent tickets inside. You can then rate them according to various criteria, judge the ticket quality, and see the weak spots of your agents.
Klaus is a platform that allows a manager/supervisor to rate the performance of the company's customer support or service.
Integrating Klaus will help you get a better overview of your agents' performance and allow you to give feedback to your team efficiently.
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