Klaus

What is Klaus?

Klaus is a customer service QA and conversation review software that makes giving internal feedback a much easier thing for customer support teams. It’s easy to improve your team’s performance with internal ratings and other features.

How can you use it?

Klaus integration for LiveAgent allows you to give feedback to your team easily. After you activate the integration, you can download LiveAgent tickets inside. You can then rate them according to various criteria, judge the ticket quality, and see the weak spots of your agents.

Benefits

  • Rate your agents and tickets from LiveAgent
  • Give feedback according to various criteria
  • Improve your workflow
  • Manage your agents’ performance

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