To integrate your LiveAgent account with Clockify, please follow the following integration guide.
Integration guide for accounts hosted on the LiveAgent domain
- Create a Clockify account
- Download the Google Chrome Extension
- After you have downloaded your Chrome extension, make sure that you are logged in to your Clockify account
- Log into your LiveAgent account, or refresh if you’ve had it open already
- Open a ticket, and you’ll be able to see the Clockify timer in the ticket info field, as shown below
- The Clockify timer also displays in the knowledge base when editing articles
Clockify integration guide for self-hosted accounts
- Create a Clockify account
- Download the Google Chrome Extension
- After you have downloaded your Chrome extension, make sure that you are logged in to your Clockify account
- Click the Clockify extension in your browser
- Click on Integrations
- Choose LiveAgent from the selection at the bottom. Please note that they are not displayed in alphabetical order, so you will have to find LiveAgent in the list manually.
- Add your domain name and click Add
- Refresh your agent panel in LiveAgent, and you’re set!
What is Clockify?
Clockify is a free web time tracker and timesheet app for teams of all sizes and is available for an unlimited number of users for free.
How can you use it?
Use Clockify to track the amount of time you spend on resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and track team activity logs.
Frequently asked questions
What is Clockify?
Clockify is a free time tracker as well as an employee timesheet software, providing services since 2017.
How can you use Clockify integration inside LiveAgent?
If you are looking for ways to improve your team's efficiency, Clockify integration allows you to view how much time your team spends on different LiveaAgent tasks, for instance, specific tickets or knowledgebase articles. As a result, you can detect bad performers and provide additional guidance or training if necessary.