Clockify

Clockify is a free web time tracker and timesheet app that allows teams of all sizes to track their productivity and profitability by logging activity time for resolving tickets and editing knowledge base articles. The software offers seamless integration with LiveAgent, a customer success software that features collaboration tools, a built-in call center, and webinars to help businesses improve their customer service.

Clockify integration

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To integrate your LiveAgent account with Clockify, please follow the following integration guide.

Integration guide for accounts hosted on the LiveAgent domain

Create a Clockify account
Download the Google Chrome Extension
After you have downloaded your Chrome extension, make sure that you are logged in to your Clockify account
Log into your LiveAgent account, or refresh if you’ve had it open already
Open a ticket, and you’ll be able to see the Clockify timer in the ticket info field, as shown below

When you log your activity time with Clockify while working on tickets, the timer will log your activity with the name of each ticket.

The Clockify timer also displays in the knowledge base when editing articles

When you log your activity time with Clockify while editing knowledge base articles, the timer will log your activity with the name of the knowledge base article that you are editing.

Clockify integration guide for self-hosted accounts

Create a Clockify account
Download the Google Chrome Extension
After you have downloaded your Chrome extension, make sure that you are logged in to your Clockify account
Click the Clockify extension in your browser

Click on Integrations

Choose LiveAgent from the selection at the bottom. Please note that they are not displayed in alphabetical order, so you will have to find LiveAgent in the list manually.

Add your domain name and click Add

Refresh your agent panel in LiveAgent, and you’re set!

What is Clockify?

Clockify is a free web time tracker and timesheet app for teams of all sizes and is available for an unlimited number of users for free.

How can you use it?

Use Clockify to track the amount of time you spend on resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and track team activity logs.

Frequently Asked Questions

What is Clockify?
Clockify is a free time tracker as well as an employee timesheet software, providing services since 2017.
How can you use Clockify integration inside LiveAgent?
If you are looking for ways to improve your team's efficiency, Clockify integration allows you to view how much time your team spends on different LiveaAgent tasks, for instance, specific tickets or knowledgebase articles. As a result, you can detect bad performers and provide additional guidance or training if necessary.

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