Bigcommerce

BigCommerce is the #1 eCommerce software solution that provides everything you need to sell online. Learn how to integrate it with LiveAgent to improve customer support and the overall user experience. Find out how to add a live chat button to your BigCommerce store.

Bigcommerce integration

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To activate your Bigcommerce integration log in to your LiveAgent account.

Click Configuration
Click Integrations

Integrations in Configuration menu in LiveAgent

Find BigCommerce

Click the slider to activate the plugin.

How to add a live chat button to your Bigcommerce site

First step is to create and customize a new chat button in your LiveAgent panel (Don’t have a LiveAgent account? Signup here). Copy it’s HTML code (Ctrl+C) to the clipboard.

In your Bigcommerce admin panel, navigate to Storefront > Footer Scripts and Paste (Ctrl +V) the HTML code anywhere into a blank space of the footer editor. If there already is an existing script in the footer, paste the HTML code underneath the existing script using one empty line as a separator.

Go to your store webpage, refresh it and your chat button is ready.

Bigcommerce livechat LiveAgent integration

What is Bigcommerce?

The #1 eCommerce software solution that gives you everything you need to sell online. Visit the BigCommerce website, try it free and see how they’ve helped thousands sell more.

How can you use it?

Start providing awesome customer support by placing a live chat button on your Bigcommerce store.

Frequently Asked Questions

What is BigCommerce platform?
BigCommerce is a platform where you can effortlessly create a functioning online store. Bigcommerce provides a variety of functions that help managing e-commerce shops easy even for beginners.
How can you integrate a Bigcommerce website with LiveAgent?
Log in to your LiveAgent account > Navigate to Configuration > System > Plugins. Activate Bigcommerce > Create/Customize a live chat button based on your preferences > Copy HTML code > Paste the code into your Bigcommerce website.

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