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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

AWeber

What is AWeber?

AWeber is an email marketing tool created by AWeber Communications in 1998. Email marketing is directly marketing a commercial message to a group of people using email. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. AWeber claims to have more than 100,000 active customers up today.

How can you use it?

Your agents don’t have to switch between platforms to keep track of what’s happening with your email marketing. You can keep track of customer interactions and email campaigns in your ticketing dashboard. 

Managing subscribers within your helpdesk software has never been easier. Activating the AWeber plugin will allow you to subscribe and unsubscribe contacts to your email marketing lists directly from LiveAgent. In order to avoid sending spam emails, an opt-in email is sent when subscribing to a contact. (Subscription must be confirmed by the contact).

Benefits

  • Keep track of customer interactions
  • Follow your email campaigns
  • Subscriber or unsubscribe customers

How to integrate AWeber with LiveAgent

You can activate it via the native plugin available in your LA configuration. 

Go to Configuration > System > Plugins and find the AWeber Integration. Click on the switch to activate it.

AWeber plugin is active in LiveAgent plugin list
AWeber plugin in LiveAgent

You can find the active integration at the top of the integration lists between other active plugins. Click on the Configuration cog icon next to the switch and a new settings window will open. 

Click on Get Authorization Code and a new browser window will open up. Copy and paste the code you got into the Enter AWeber Authorization Code field and click on Save

AWeber plugin configuration in LiveAgent
AWeber plugin configuration

You can add customers and campaigns to separate lists according to your email campaigns in AWeber. 

AWeber campaigns preview
Campaigns

You’re done. Now check your tickets and you can see AWeber in the right panel in your ticketing view.

AWeber plugin activated
Active plugin

How to integrate AWeber with LiveAgent via Zapier

Integration between AWeber and LiveAgent can be also created via Zapier. Create a Zapier account if you don’t have one and proceed to the LiveAgent + AWeber Integrations page

LiveAgent and AWeber integrations page on Zapier
LiveAgent + AWeber

Scroll down and pick your trigger and action. A trigger in one app will activate the action in the other, creating an integration. Think about what you want your apps to do and take a pick. 

Since there are a few choices available, we’re going to cover this guide with an example of an integration New Subscriber and Add New Customer. Whether you choose this one or a different integration, the process is fairly simple. When you’re done, click on the blue connect button

AWeber trigger New Subscriber and LiveAgent action Add New Customer are selected on Zapier
Trigger and Action selected

Now set up the trigger. Log in to either your AWeber or LiveAgent account, depending on the integration, and click through the simple process. You can also do a trigger test at the end to see if it works. You can also skip this step. 

AWeber trigger setup on Zapier integrations
AWeber trigger setup

The action setup might take a bit more time, depending on your pick of an integration. In our case, we had to fill out just the customer email address and a few optional fields to specify what should happen when the action triggers. 

LiveAgent action setup on Zapier
LiveAgent action setup

When you’re done, do an integration test. It’s not necessary but it will immediately test the integration so you don’t have to do it yourself.

A list of AWeber subscribers
AWeber subscribers
AWeber subscribers have been imported to LiveAgent
AWeber subscribers in LiveAgent

Success!

FAQ

What is AWeber?

AWeber is an email marketing software that automates emails, which ultimately helps to grow your company.

How can you integrate AWeber into LiveAgent?

Follow the guide below:

1. Log in to LiveAgent

2. Navigate to System

3. Click on Plugins

4. Activate AWeber

5. Copy the API key and insert into AWeber

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