AWeber

Start managing subscribers within LiveAgent. One-click subscribe and unsubscribe.

What is AWeber ?

AWeber is an email marketing tool created by AWeber Communications in 1998. Email marketing is directly marketing a commercial message to a group of people using email. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. AWeber claims to have more than 100,000 active customers up today.

How it works ?

Managing subscribers within your helpdesk software has never been easier. Activating AWeber plugin will allow you to subscribe and usubscribe contacts to your email marketing lists directly from LiveAgent. In order to avoid sending spam emails, an opt-in email is sent when subscribing a contact. (Subscription must be confirmed by the contact).

Example:

Let’s say you have a ticket history with Mr. Marsellus Wallace. You want to add him to one of your newsletter lists created in AWeber. You can do it simply with hitting the ‘Subscribe’ button. Mr. Wallace will get an opt-in email and confirm his subscription. Now you can start sending him any email content through AWeber. (Same process applies for unsubscribing, no ‘unsubscribe’ opt-in email is required though)

How to integrate LiveAgent with AWeber ?

First, you need to have an active AWeber account. If you do, activate AWeber plugin in the LiveAgent Plugins section. Hit configure and copy your AWeber’s API. Confirm and start subscribing !