Free Trial

Bold BI

What is Bold BI?

Bold BI helps to gather data that can be turned into unique dashboards with real-time information. 

How can you use it?

Use data from LiveAgent to create a dashboard with real-time information about your incoming inquiries. 

How to integrate Bold BI with LiveAgent

Please follow the guide below to start using Bold BI with LiveAgent. Before you get started, you’ll need to be logged in to your Bold BI account and have your LiveAgent API key ready. If you need help finding your API key in LiveAgent, please refer to the  Live Agent API documentation.

  • In Bold BI, click the Data Source button in the configuration panel to add a new data connection. 
Bold BI
  • Click on CREATE NEW to launch a new connection from the connection type panel.
Bold BI
  • In connection type panel, select Live Agent connection button.
Bold BI
  • The NEW DATA SOURCE configuration window opens.
Bold BI
Bold BI
  • Choose a method for the REST API. 
Bold BI
  • If required, add header information by clicking ADD.
Bold BI
  • Choose Refresh Settings for the REST API. 
Bold BI
  • Choose either JS0N or CSV as a Data Format for the REST API. 
Bold BI
  • Choose an authentication type for the REST API. 
Bold BI
  • Click Preview & Connect button in the NEW DATA SOURCE configuration panel. 
Bold BI
  • A new window opens – Choose Schema(s). Select a schema and click connect. 
Bold BI
  • Go to the data design view window with selected table schema. Drag and drop the table. 
Bold BI
  • Click Save button to save the data source with valid name.
Bold BI

FAQ

What is Bold BI?

BoldBI is a platform that helps you gather data in a dashboard, which you can share. As a result, it can provide actionable insights into your company's performance. 

 

Why should you integrate Bold BI with LiveAgent?

LiveAgent provides you with a lot of data daily. With Bold BI you can benefit from that data by migrating the information to view it in a simple, readable dashboard. 

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.