Simplesat is software for customer feedback management. Businesses use it to collect and analyze feedback from customers. Simplesat allows you to create and customize NPS and CSAT surveys into already existing systems you use.
Effective surveys should be made for specific purposes. One size fits all survey solutions are much less effective. Simplesat can be used to create custom NPS and CSAT surveys to get relevant customer feedback.
You can use this data to improve your business, your products and services, and most importantly your customer service. To benefit the most from Simplesat, you can use it to embed your NPS and CSAT surveys in LiveAgent tickets.
The usability of feedback data can benefit you in multiple ways. You can use the gathered data to improve your help desk, learn what your customers like or dislike, which communication channels they prefer, or more.
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It’s simple. Once you start using Simplesat you can create a custom survey for your LiveAgent contacts. Then you just have to embed it into your ticket templates and send it to your contact list. Follow the guide below to learn how to do it.
Your integration with Simplesat is finished and you can start gathering feedback from your customers. Would you like to learn how to collect reviews or testimonials? Have a look at LiveAgent academy where we cover multiple topics regarding customer feedback.
Simplesat is an app that helps you to create custom NPS and CSAT surveys. They can help you gather more relevant customer feedback.
Simplesat surveys can be embedded into LiveAgent's email templates. Customers can simply click on the feedback icons and the feedback will be delivered to your help desk.
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