Quriobot

What is Quriobot?

It’s hard to be available on chats 24/7, but it’s not impossible. Now you don’t have to miss out on capturing new leads or leave customers hanging. With Quriobot you can create a smart bot that provides smart answers. Imagine that you have a chat button ready, but your customer needs something easy that could easily be solved without chatting? Or navigate him directly to the best agent possible? Here’s how you can make this work.

Why should you give it a try?

Quriobot is available 24/7. It’s very well documented, easy to work with and very intuitive. It helps you increase conversion with 28% and increases lead retrieval rates with up to 21%. A lot of our customers have already tried it.

How it works?

You can create an intuitive chatbot which will be interacting with your customers all the time. Quriobot chatbot can be used for lead gen, customer support and feedback. You can easily switch between Live chat and Quriobot. You can try out all the features at Quriobot.com. Best part of this is you can test it out for free.

How to integrate Quriobot with LiveAgent?

Make sure that you have an admin rights for both LiveAgent and Quriobot account. Complete integration manual is available on the following lines. 

Step 1

Register with Quriobot here.

Step 2

For this you cannot use the default widget code that LiveAgent supplies because the chat will only be launched after selecting that option in your Quriobot, so you will need the Advanced Button Integration, with details that can be found here. Next to that we want Quriobot to start again when your live-chat session has ended, so for that we need some ‘on close’ magic, with more info here (only the ‘on close’ logic is needed in this case).

The LiveAgent widget code you need to add before end of the </head> section in your HTML page will then look something like this:

 <script type="text/javascript">
var chatButton;
(function(d, src, c) 
{ 
  var t = d.scripts[d.scripts.length - 1], s = d.createElement('script');
  s.id = 'la_x2s6df8d';
  s.async = true;
  s.src = src;
  s.onload = s.onreadystatechange = function()
  {
    var rs = this.readyState;
    if(rs && (rs != 'complete') && (rs != 'loaded'))
    {
      return;
    }
    c(this);
  };
  t.parentElement.insertBefore(s, t.nextSibling);
})
(document, '//YOURURL', function(e) 
{
  chatButton = LiveAgent.createButton('YOURID', e); 
  
  chatButton.oldOnCloseFunction_ = chatButton.onCloseFunction_;
  chatButton.onCloseFunction_ = function() 
  {
     chatButton.oldOnCloseFunction_(); 
     quriobot.show_frame();
  }
});
</script> 

Note: please change your YOURURL and YOURID in the code above to your own supplied by LiveAgent and also notice the quriobot.show_frame(); which is needed to make Quriobot appear again.

Step 3

If you have added that to your website, we are ready to add the necessary calls to Quriobot to start the live chat of LiveAgent. For this you only need two calls to make it work: 1 to start LiveAgent and 1 to hide Quriobot.

 function() {
    chatButton.onClick();
    quriobot.hide_frame();
} 

That’s it! If you add this as a Response to an answer option for example, you will start the LiveAgent chat and hide Quriobot. Closing LiveAgent will make Quriobot reappear!

Extra: If you want the Quriobot sticky avatar to be hidden as well when you start the LiveAgent solution, simply add the following line to the code and the Sticky avatar will be hidden until you make it reappear when closing the live-chat.

 function() {
  chatButton.onClick();
  quriobot.hide_frame();
  document.getElementById("botbutton").classList.remove('show');
} 

If you are experiencing some problems with Quriobot please contact support@quriobot.com and if you are having problems with LiveAgent please contact us at support@liveagent.com