Before you activate this plugin, please make sure that SpamAssassin is installed on your server.

  • Login to your LiveAgent dashboard and click configuration
  • Click System and Plugins
  • Find SpamAssassin in the plugins list. Click on the slider to activate it.
  • Click on the Configure button and enter the IP or hostname of your SpamAssassin server and port number of the SpamAssassin service.
  • Additionally, you can check “Teach” to improve the quality of spam recognition. Warning: Must be enabled on the SpamAssassin server.
  •  Navigate to Configuration>Email>Mail accounts choose your email address already connected to LiveAgent and click on Edit
  • Check “Process with SpamAssassin”

What is SpamAssassin?

Apache SpamAssassin is a computer program used for e-mail spam filtering. It uses a variety of spam-detection techniques, including DNS and fuzzy checksum techniques, Bayesian filtering, external programs, blacklists, and online databases.

How can you use it?

Filter incoming emails through SpamAssassin’s spam filter. Emails marked as spam can be still found in the tickets marked as spam.

Frequently asked questions

What is SpamAssassin?

SpamAssassin is a computer program that helps you automatically detect spam emails. 

How can you utilize SpamAssassin integration inside LiveAgent?

SpamAssassin integration creates an even more efficient workflow for your customer service representatives by filtering any SPAM from your email. As a result, your agents can focus on more important tasks rather than going through endless SPAM emails.

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Increase your workflow with GoDaddy integration for LiveAgent. GoDaddy integration allows you to place a live chat button on your websites.


This text outlines the benefits of integrating various third-party software with LiveAgent, a customer service and support platform. The software includes Clockify, a time tracking app, uKit, a website builder, and Bigcommerce, an e-commerce management software. The integration process is straightforward and can improve customer support. LiveAgent also offers a chat button gallery with various customization options and resources for creating and implementing chat buttons on websites.

LiveAgent’s new AI-powered email ticketing reply suggestions are a game changer for the customer service game. Learn more about this new feature in our article.

Introducing LiveAgent’s new AI-powered feature in the works

LiveAgent, a customer service software, recently received 19 awards in Q1 of 2021 from prominent software review platforms such as GetApp and G2. The software uses machine learning applications like chatbots, virtual assistants, email verification tools, and behavioral/trend analysis tools to improve the customer experience. LiveAgent has also released updates to improve the software and fix various concerns. The company aims to provide customer service software that integrates with various systems for startups.

Sync your contacts with SharpSpring integration. This integration merges your contacts into LiveAgent where you can keep track of all communication.


LiveAgent is a customer service software that offers a fully-featured help-desk system. It provides a free trial with no credit card required and can be used in conjunction with other software such as Clockify and WordPress plugins like Formidable Forms. LiveAgent is also an alternative to other similar software such as Crisp. The company is currently building a LiveAgent dashboard for new sign-ups, and interested parties can contact sales for more information.

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