To integrate Nicereply with LiveAgent, please follow the integration guide below.
Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent.
Email template distribution Collect feedback at every interaction with your customers. Insert your survey to your email signature or any custom email templates you send.
Trigger distribution Benefit from the power of automated email sending. Follow up with customers automatically via survey after you close a ticket.
Chat distribution Follow up with customers automatically via pre-defined Nicereply survey after you end a chat.
NiceReply is a customer management platform that helps you measure your company´s Customer Satisfaction, Net Promoter Score, as well as Customer Effort Score by collecting feedback.
The first step is to have an account with both NiceReply and LiveAgent. The second step is the actual integration. Here is an in-depth guide for NiceReply integration.
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.