Nicereply

To integrate Nicereply with LiveAgent, please follow the integration guide below.

• Make sure that you have admin rights for both LiveAgent and Nicereply accounts
• Complete integration manual here: https://support.nicereply.com/article/99-getting-started-with-liveagent-integration

Measure Customer Satisfaction

Measure customer satisfaction with Nicereply – CSAT survey tool built for LiveAgent. Survey your customers straight from LiveAgent. See customer satisfaction data pushed to LiveAgent tickets without ever having to leave the app. 

Try it for free for 14 days.

If you have any questions about Nicereply for LiveAgent, ask us at contact@nicereply.com.

How does it work?

Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into LiveAgent as comments and custom field values.

Key features:

• Measure metrics that matter. Choose from CSAT, NPS, and CES. Mix and match if needed.

• Customize the look and feel of your surveys. Change the color scheme, add a logo, ask additional questions. 
• Choose a rating scale that suits you – stars, smiley faces, thumbs – you decide.

• Decide when to survey your customers. After every interaction? Once the ticket is solved? How soon? Instantly, after an hour or the day after? It’s all up to you.
• See the performance of different agents, teams, and departments. 
• Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.
• See all feedback related to a ticket right in LiveAgent.
• Don’t pay for unanswered surveys. You only pay for real results – survey responses. Nicereply is trusted by hundreds of companies:

Learn more about integrating LiveAgent with Nicereply. Start a free 14-day trial.