Integrate a favorite customer feedback application into your helpdesk environment.
Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent. Empower your LiveAgent with Nicereply integration:
You can distribute your survey through email templates, triggers, or you can collect feedback on quality of you service at the end of each chat session thanks to our Nicereply chat plugin. Simply insert Nicereply survey link into your email templates, setup survey trigger, or activate Nicereply chat plugin.
Make sure that you have an admin rights for both LiveAgent and Nicereply account. Complete integration manual here: https://support.nicereply.com/article/99-getting-started-with-liveagent-integration
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