Nicereply

To integrate Nicereply with LiveAgent, please follow the integration guide below.

• Make sure that you have admin rights for both LiveAgent and Nicereply accounts
• Complete integration manual here: https://support.nicereply.com/article/99-getting-started-with-liveagent-integration

Get real-time customer feedback with Nicereply

Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent.

Benefit from multiple survey distribution methods

Email template distribution Collect feedback at every interaction with your customers. Insert your survey to your email signature or any custom email templates you send.

Trigger distribution  Benefit from the power of automated email sending. Follow up with customers automatically via survey after you close a ticket.

Chat distribution Follow up with customers automatically via pre-defined Nicereply survey after you end a chat.

• Multiple Satisfaction Metrics Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Various Distribution Methods Benefit from multiple survey distribution methods. Mix and match distribution methods with surveys to fit your customers
• All-in-one dashboard Get a quick overview of your team’s performance with all-in-one dashboard featuring CSAT, CES 2.0, and NPS ratings, trends, and charts
• Ratings & Comments as notes See feedback from your customers’ ratings pushed to the relevant tickets in the form of a note
• Agents sync Sync all your LiveAgent users to Nicereply with one click. New users added afterward will receive an automated email with login instructions
• Customer sync Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the ticket ID, so you don’t need to ask for a name on your surveys
• Rules based on rating values Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a testimonial?
• Customizable surveys Customize both the look and content of your surveys

Learn more about integrating LiveAgent with Nicereply. Start a free 14-day trial.

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