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PayPal

What is PayPal?

PayPal is an online financial service that allows safe money transfers all around the world. Your account stores money which you can then transfer to your bank account or use them as a payment for services and products.

How can you use it?

Notifications show you information about new customers, successful sales, transactions and refunds. You can also create conversations, manage customers or add them to the system.

Benefits

  • Keeps track of your sales, refunds and other information
  • Manage customers from your dashboard

How to integrate PayPal with LiveAgent via Zapier

LiveAgent and PayPal integrations page on Zapier
LiveAgent + PayPal

Zapier is an integration platform can help you connect two apps easily with a specific custom integration. It’s user friendly, intuitive and the setup takes only minutes to complete.

Here’s a simple guide on how to connect PayPal with LiveAgent. First of all, you’re going to need a Zapier account. If you already have one, log in. If not, you can create one at this link. All that’s necessary is your email address. 

When you’re done, go to the LiveAgent and PayPal integration page

PayPal trigger and LiveAgent action selection
Trigger and action selection

Scroll down a little and find the Connect LiveAgent + PayPal in minutes section. Here you can select a trigger and an action. In this case, a PayPal trigger will activate an action in LiveAgent. Pick the one you think works for you.

As an example, we’ve paired a trigger Successful Sale with action Create conversation. When you’ve picked them, click on the blue button to continue.

Successful Sale PayPal trigger paired with Create Conversation LiveAgent action.
A sale triggers conversation in LiveAgent

In this section you have to pick your PayPal account and configure the trigger. Zapier guides you through the process. 

PayPal trigger configuration with a webhook setup
PayPal trigger setup

You will be required to edit Instant Payment Notification (IPN) settings. You can access them in your PayPal account.

Instant Payment Notification settings section in PayPal
IPN settings

When you’re done, we recommend you to test the trigger to see if it works as it’s supposed to. 

A successful test of a PayPal Successful Sale trigger
Successful trigger test

The next step is to configure LiveAgent’s action. Make sure you fill out all the required fields. Non-required fields can be filled out to better specify the action. In our case, we can add more details about our new conversation action.

A setup of LiveAgent action Create new conversation
LiveAgent action setup

After that, do a final test of the integration to see if it works. 

A successful test of a PayPal and LiveAgent integration
Successful integration test

Now check your LiveAgent dashboard and have a look at your tickets. You should see a new conversation right after the test.

A ticket view in LiveAgent after a successful integration via Zapier
A new conversation after PayPal sale

That’s it, you successfully integrated PayPal with LiveAgent. In case you want to make another custom integration, go back to the page link and try some other integrations.

FAQ

What is PayPal used for?

PayPal allows you to make and receive payments securely all around the world since 1998. 

 

What are the benefits of using PayPal with LiveAgent?

- easily manage customer information from LiveAgent 

- get notified about refunds, sales, and new clients

- increase your customer service efficiency 

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