Placetel is a German telecommunication company providing VoIP services. Moreover, offering phone numbers from all 5200 German local networks since 2007. The company has an impressive function portfolio, more than 150 – to be specific.
Placetel is now a part of LiveAgent. Therefore, you can use the Placetel VoIP number already inside your LiveAgent call center easily.
LiveAgent provides Placetel integration for free. However, Placetel charges for its services separately.
1. Get a Placetel VoIP number
2. Log in to your LiveAgent account
3. Click on Configurations – Call – Numbers – (+)
4. Search for Placetel
5. Fill in the necessary information
6. Click ADD and USE your VoIP number immediately
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Placetel is a VoIP provider. Thus, if you have a VoIP number from Placetel, you can connect it with your call center in LiveAgent for an improved customer experience.
LiveAgent does not charge any additional fees for connecting a Placetel VoIP number with LiveAgent´s call center.
The simple answer is that your VoIP phone works pretty much the same way. However, the main difference is that your inbound and outbound calls are through your internet connection. Nowadays, it is more reliable since the internet bandwidth has increased. But, keep in mind that it depends on your internet provider.
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