Zimbra is a solution for personal business email communication and collaboration. Zimbra software consists of both client and server components, and at one time offered a desktop application called Zimbra Desktop. In addition to Zimbra’s open-source version, there is a commercial version (“Network Edition”) that has closed-source additions, such as a proprietary Messaging Application Programming Interface for syncing appointments and contacts to Outlook.
Integrated cloud email, calendar, and collaboration solution, Zimbra is the enterprise standard in the public and private clouds. Zimbra offers one of the most innovative messaging experiences available today, connecting end users to information and activity stored in their personal clouds via a redesigned browser-based interface.
A ticketing system primarily serves customer service purposes. It provides customer service representatives with an easy-to-use interface for responding to inquiries. Customer inquiries, no matter where they come from, become tickets once they are received by a customer agent. You can access these tickets from a universal inbox. This will enable your customer service representatives to deliver fast and efficient service.
LiveAgent ticketing system is also supported by efficiency and productivity features that help you sort, organize and reply faster to your customer emails. You can use features such as departments, tags, filters, or agent collision detection among others to create a smooth workflow.
Our universal inbox not only handles emails, it can also take care of live chats, customer portals, call centers and help you manage social media – Facebook, Twitter, Instagram. It also includes Viber. Every communication channel is backed up by its own features to make sure everything is smooth and reliable.
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There is no need to activate any plugins or use third-party applications to finish the process. All you need to do to integrate Zimbra with LiveAgent is provide some data into the LiveAgent system.
If you want to connect your Zimbra email via IMAP/POP3, select that option. Provide your email address, login info, and password. Select fetch type (IMAP or POP3), provide server info and port info. Then click on Save.
That’s it, your Zimbra email is connected with the LiveAgent ticketing system and your emails will be organized to help you provide better customer support.
Looking to learn more? Browse through our useful articles at the LiveAgent Academy to learn about providing amazing customer support via all channels. Watch our Tour video or have a look at the features page to see what else can LiveAgent handle.
Zimbra is an email business solution. Zimbra also is a complete collaboration suite that includes not only email but also group calendars.
Zimbra can be used for all email-related purposes. It doesn't matter if you're working on sales, customer support, or other areas, Zimbra can handle email communication and schedule swiftly.
Go to LiveAgent > Settings > Email > Mail Accounts
Add a new email account and select Other
Select between Forwarding or IMAP/POP3
Provide your data and Save
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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