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What is Zimbra?
Zimbra is a solution for personal business email communication and collaboration. Zimbra software consists of both client and server components, and at one time offered a desktop application called Zimbra Desktop. In addition to Zimbra’s open-source version, there is a commercial version (“Network Edition”) that has closed-source additions, such as a proprietary Messaging Application Programming Interface for syncing appointments and contacts to Outlook.
How can you use Zimbra?
Integrated cloud email, calendar, and collaboration solution, Zimbra is the enterprise standard in the public and private clouds. Zimbra offers one of the most innovative messaging experiences available today, connecting end users to information and activity stored in their personal clouds via a redesigned browser-based interface.
Struggling with keeping your Zimbra customer emails focused and solved on time? It’s time to integrate with LiveAgent and manage your customer communication with the ticketing system.
A ticketing system primarily serves customer service purposes. It provides customer service representatives with an easy-to-use interface for responding to inquiries. Customer inquiries, no matter where they come from, become tickets once they are received by a customer agent. You can access these tickets from a universal inbox. This will enable your customer service representatives to deliver fast and efficient service.
LiveAgent ticketing system is also supported by efficiency and productivity features that help you sort, organize and reply faster to your customer emails. You can use features such as departments, tags, filters, or agent collision detection among others to create a smooth workflow.
Our universal inbox not only handles emails, it can also take care of live chats, customer portals, call centers and help you manage social media – Facebook, Twitter, Instagram. It also includes Viber. Every communication channel is backed up by its own features to make sure everything is smooth and reliable.
Benefits of using Zimbra
- One of the best email solutions available
- Backup of important emails
- Zimbra emails in an organized ticketing system
- Additional features and enhanced communication capabilities
Struggling with email support?
Switch to LiveAgent ticketing system and start providing amazing customer support today
How to integrate Zimbra with LiveAgent
There is no need to activate any plugins or use third-party applications to finish the process. All you need to do to integrate Zimbra with LiveAgent is provide some data into the LiveAgent system.
- If you don’t have your Zimbra email yet, head over to their website and start your free trial or buy a paid plan. Fill out a form and get your new email account set up. If you already have a Zimbra account you can skip this step and continue with the next one.
- Now go to your LiveAgent account and open Settings > Email > Mail accounts. Click on the create button and select Other.
- Now you can choose if you want to integrate via Forwarding or IMAP/POP3. We’ll show you both integration options, starting with Forwarding first. Click on Forwarding and continue to the next step.
- Once you select Forwarding, enter your email address and Setup SPF record for your Zimbra domain. If you’re not sure how to do it, have a look at this guide from the Zimbra website. This has to be done to make sure your emails won’t be recognized as Spam by LiveAgent. When you’re done, select a department responsible for emails from this Zimbra account and click on Save.
If you want to connect your Zimbra email via IMAP/POP3, select that option. Provide your email address, login info, and password. Select fetch type (IMAP or POP3), provide server info and port info. Then click on Save.
That’s it, your Zimbra email is connected with the LiveAgent ticketing system and your emails will be organized to help you provide better customer support.
Looking to learn more? Browse through our useful articles at the LiveAgent Academy to learn about providing amazing customer support via all channels. Watch our Tour video or have a look at the features page to see what else can LiveAgent handle.
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Frequently asked questions
What is Zimbra?
Zimbra is an email business solution. Zimbra also is a complete collaboration suite that includes not only email but also group calendars.
How can you use Zimbra?
Zimbra can be used for all email-related purposes. It doesn't matter if you're working on sales, customer support, or other areas, Zimbra can handle email communication and schedule swiftly.
What are benefits of Zimbra integration?
The benefits are: reliable and efficient email solution in your LiveAgent help desk, backs up all-important emails, the ticketing system from LiveAgent adds extra punch, plenty of ticketing features.
How to integrate Zimbra with LiveAgent?
Go to LiveAgent > Settings > Email > Mail Accounts. Add a new email account and select Other. Select between Forwarding or IMAP/POP3. Provide your data and Save.
Looking for a Zopim alternative?
LiveAgent is suggested as the best alternative to Zopim for businesses looking for better live chat software. With coverage of all relevant channels and reliable ticket system, it offers a fair price tag and 24/7 customer service. The company offers a 7 or 30-day free trial with no credit card required and the option to use a company email for a longer trial period.
Zoho Desk social media customer service software review
Zoho Desk offers social media support for Facebook, Instagram, Twitter, and other messaging apps. The software offers ticket tracking, automatic ticket routing, and remote assistance. The pricing plans vary based on the number of brands and channels needed. The setup process can be a bit clunky, but the UI is smooth and reactive. Although Zoho Desk lacks some personalization functionalities, it is a reliable social media customer service tool that is accessible to businesses with smaller budgets. However, plans can get expensive if multiple brands are needed.
Bria, formerly known as X-lite, is a softphone solution that comes in a free and three paid versions suitable for individuals, teams, and entire organizations. It is easily scalable, allowing users to keep the free plan or opt for more advanced plans. Bria is a great choice for businesses that require more use cases and advanced features. The software can be integrated with LiveAgent as your dedicated softphone calling device, allowing for effective call handling. The Solo and Teams plans start at $2.95 per month and $4.95, while the Enterprise plan requires a custom quote. Bria offers a flexible and versatile softphone with a great looking user interface that is easy to set up and install.
Zillow is an online real estate database company that offers tools and services for home buyers, sellers, and renters to search for properties, compare home values, and get advice from industry professionals. They provide various customer support options such as phone, email, and live chat, as well as a help center with help articles and tutorial videos. Zillow also has social media accounts for customer support and offers resources for real estate investors.
