Optimal Call

What is Optimal Call?

Optimal Call is a Slovak VoIP and communications service provider. They offer services for companies and individual clients based in Slovakia and Czechia. Besides voice call services, Optimal Call offers the option to buy exclusive, easy-to-remember phone numbers based on various geographical locations.

Other services include call center, joint connection with other company systems such as CRM, SIP Trunking, and CPBX (Cloud Private Branch Exchange) telephone networks. 

How can you use Optimal Call with LiveAgent?

If you’re looking for a VoIP provider, Optimal Call can handle your internet calls and provide you with a phone number. You can add this phone number into LiveAgent to create an omnichannel help desk with a call center

When you add your number to LiveAgent, you can start using it as your main call center software. LiveAgent offers plenty of features to ease your workflows and make customer calls more manageable, thanks to call center features and automation

Youtube video: Call Center Software Demo | LiveAgent

How much does it cost to integrate Optimal Call with LiveAgent?

While Optimal Call is a paid service with separate pricing plans, the integration with LiveAgent doesn’t cost you extra. You can add your Optimal Call phone numbers to the LiveAgent help desk for free and start calling. 

What are the benefits of using Optimal Call?

  • Affordable pricing plans
  • Multiple services for individuals and companies
  • Exclusive, easy to remember phone numbers
  • CPBX and SIP Trunks

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How can you integrate Optimal Call with LiveAgent?

Optimal Call is already included in your LiveAgent account; therefore, there is no need to activate plugins or create integrations with third-party services. Add your Optimal Call number and start calling. Here’s how to do it.

  • You’re going to need your Optimal Call username, password, and call number. Log in to your Optimal Call account or create a new one. You will receive an email with your new usernamepassword, and phone number after completing registration.
How can you integrate Optimal Call with LiveAgent? - Registračný formulár • Optimal Call
Click to register
  • Alternatively, you can also find the information in the profile section of your Optimal Call account. Have the information ready for the next steps. 
How can you integrate Optimal Call with LiveAgent? - App - Uploads - 2021 - 05 - Optimal Call Profile.png
Optimal Call profile information
  • Open your LiveAgent account and go to Configuration > Call > Numbers. Click on the orange button to add a new number in LiveAgent and select Optimal Call from the list of VoIP providers. 
How can you integrate Optimal Call with LiveAgent? - App - Uploads - 2021 - 05 - Liveagent Optimal Call Voip Provider List.png
Optimal Call in the list of VoIP providers
  • Enter your usernamepassword, and Optimal Call number in the next section. You can also name the number, select a dial-out prefix, the department that will handle calls from this number, and turn on call recording. When you’re finished, click on Add at the bottom of the window. 
How can you integrate Optimal Call with LiveAgent? - App - Uploads - 2021 - 05 - Liveagent Optimal Call Configuration.png
OptimalCall configuration

Your Optimal Call phone number is now connected with LiveAgent, and you can start making and receiving calls. Are you curious to find out more about LiveAgent? Check out the video below to get a tour. 

Youtube video: LiveAgent Product Tour

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Frequently asked questions

What is Optimal Call?

Optimal Call is Slovak communication and VoIP provider. They offer services that are suitable for Slovak and Czech clients. 

How much does Optimal Call integration cost in LiveAgent?

The integration with Optimal Call is included in the plan and without any additional charges. You can add your number and start calling without paying extra.

How can I integrate Optimal Call with LiveAgent?

Optimal Call is built-in LiveAgent so there is no need for integration plugins or third-party services. All you have to do is to add your number and provide some account details. Go to Configuration > Call > Numbers in LiveAgent. Create a new number and select Optimal Call as your VoIP provider. Enter your username, password, number, and other details. Click on Add and you're done.

What is VoIP?

VoIP is an abbreviation of Voice over Internet Protocol. Simply put, VoIP allows you to make and answer phone calls, conference calls, video calls, and other forms of communication via the internet.

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