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What is Optimal Call?
Optimal Call is a Slovak VoIP and communications service provider. They offer services for companies and individual clients based in Slovakia and Czechia. Besides voice call services, Optimal Call offers the option to buy exclusive, easy-to-remember phone numbers based on various geographical locations.
Other services include call center, joint connection with other company systems such as CRM, SIP Trunking, and CPBX (Cloud Private Branch Exchange) telephone networks.
How can you use Optimal Call with LiveAgent?
If you’re looking for a VoIP provider, Optimal Call can handle your internet calls and provide you with a phone number. You can add this phone number into LiveAgent to create an omnichannel help desk with a call center.
When you add your number to LiveAgent, you can start using it as your main call center software. LiveAgent offers plenty of features to ease your workflows and make customer calls more manageable, thanks to call center features and automation.
How much does it cost to integrate Optimal Call with LiveAgent?
While Optimal Call is a paid service with separate pricing plans, the integration with LiveAgent doesn’t cost you extra. You can add your Optimal Call phone numbers to the LiveAgent help desk for free and start calling.
What are the benefits of using Optimal Call?
- Affordable pricing plans
- Multiple services for individuals and companies
- Exclusive, easy to remember phone numbers
- CPBX and SIP Trunks
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How can you integrate Optimal Call with LiveAgent?
Optimal Call is already included in your LiveAgent account; therefore, there is no need to activate plugins or create integrations with third-party services. Add your Optimal Call number and start calling. Here’s how to do it.
- You’re going to need your Optimal Call username, password, and call number. Log in to your Optimal Call account or create a new one. You will receive an email with your new username, password, and phone number after completing registration.
- Alternatively, you can also find the information in the profile section of your Optimal Call account. Have the information ready for the next steps.
- Open your LiveAgent account and go to Configuration > Call > Numbers. Click on the orange button to add a new number in LiveAgent and select Optimal Call from the list of VoIP providers.
- Enter your username, password, and Optimal Call number in the next section. You can also name the number, select a dial-out prefix, the department that will handle calls from this number, and turn on call recording. When you’re finished, click on Add at the bottom of the window.
Your Optimal Call phone number is now connected with LiveAgent, and you can start making and receiving calls. Are you curious to find out more about LiveAgent? Check out the video below to get a tour.
Ready to boost your call center performance?
With LiveAgent's advanced call routing, monitoring, and reporting features, you can optimize your call handling and provide exceptional customer service.
Frequently Asked Questions
What is Optimal Call?
Optimal Call is Slovak communication and VoIP provider. They offer services that are suitable for Slovak and Czech clients.
How much does Optimal Call integration cost in LiveAgent?
The integration with Optimal Call is included in the plan and without any additional charges. You can add your number and start calling without paying extra.
How can I integrate Optimal Call with LiveAgent?
Optimal Call is built-in LiveAgent so there is no need for integration plugins or third-party services. All you have to do is to add your number and provide some account details. Go to Configuration > Call > Numbers in LiveAgent. Create a new number and select Optimal Call as your VoIP provider. Enter your username, password, number, and other details. Click on Add and you're done.
What is VoIP?
VoIP is an abbreviation of Voice over Internet Protocol. Simply put, VoIP allows you to make and answer phone calls, conference calls, video calls, and other forms of communication via the internet.
Avoxi is a cloud communications and VoIP provider, offering toll-free and local numbers. They partner with LiveAgent for seamless integration and improved customer service. The integration is free with no extra costs. Avoxi helps businesses communicate efficiently and provides control and flexibility over communication needs. They have experience in various industries and offer advanced features like call routing and unlimited call recordings. Start your free trial and enhance your customer service capabilities with Avoxi.
LiveAgent offers various features and integrations to support customer support and provides demo pricing options. It emphasizes the need for excellent customer service and discusses tools and roles in call centers. It also highlights the importance of a good call center script in reducing training time and improving productivity. LiveAgent prioritizes communication and personalized experiences and covers various call center duties such as answering calls, processing orders, and conducting market research. Additionally, it offers a unified inbox and customization options for improved communication and compliance. Contact LiveAgent for a demo and pricing options.
AppSumo 2023 - Terms & Conditions - LiveAgent
The LiveAgent AppSumo 365 plan is subject to the terms and conditions set by Quality Unit. The plan can be redeemed using a unique alphanumeric code purchased via AppSumo. The code must be entered along with necessary registration data. All rights to the service belong to Quality Unit and unauthorized access or modification is prohibited. Users are responsible for the content they post and must maintain the confidentiality of their login information. Quality Unit may charge additional fees for shared logins. Users can create separate logins for multiple people. Quality Unit reserves the right to access user accounts for technical support purposes and will maintain the security and confidentiality of user data. The Service includes the LiveAgent help desk and chat system, as well as various features and integrations. The Plan is specifically designed for AppSumo users and cannot be transferred to non-AppSumo users. The Plan is branding free and includes access to premium integrations, subject to their respective terms and conditions. Quality Unit may modify or discontinue the Plan without notice. The Plan is provided "as is" and Quality Unit is not responsible for any interruptions or failures of the service. Quality Unit will not be liable for any indirect or consequential damages. The validity of purchased codes expires on July 15, 2024, and unused codes will not be refunded. Each code can only be used once and attempts to reuse codes will be denied. The Plan can be continued after expiration by switching to regular plans. Any changes to the Plan, including adding more agents, may be subject to additional fees. Breach of the terms and conditions may result in the discontinuation of access to the service. Inactive accounts may be terminated and data associated with the account will be permanently deleted. Quality Unit reserves the right to change the terms and conditions at any time. Users agree to abide by the terms and conditions when purchasing the Plan.
