Zoho Mail is an email service provider that’s primarily used by businesses to handle customer emails. It’s used for sending and receiving emails, managing them, and connecting with other Zoho apps. It also supports automation options.
You can connect Zoho Mail, Gmail, Outlook, or inboxes from other providers into one place. Having agent email accounts in one ticketing system can do wonders for agent productivity. It can improve customer interactions and increase customer satisfaction.
Know about everything that’s happening from your dashboard. You can also create drafts or send messages, create tags, and tasks, and more. Your agents can handle mails from multiple accounts in your ticketing system. That way you don’t have to switch between multiple tabs with different providers to keep track of events and customer tickets. This is one of the best ways to utilize helpdesk ticketing software.
You can also utilize and take advantage of more integrations and features to improve your workflow. Have a look at the list of all available LiveAgent integrations or check out the capabilities of our tools such as live chat, knowledge base, or call center.
The simplest way to fetch emails from Zoho is to integrate your shared Zoho Mail email address with LiveAgent. Here’s how you can do it:
That’s it! Your Zoho Mail account should be connected with LiveAgent and you should start receiving your emails into your ticketing system.
You can use Zapier to integrate Zoho Mail with LiveAgent. Make sure you have a Zapier account and you can get started.
Successful test means the integration works and you can activate it. Turn on the Zap if you’re satisfied with your custom integration.
Zoho is a free email platform/service, and LiveAgent is a full helpdesk solution. By integrating Zoho with LiveAgent, you can automatically receive emails to your Universal inbox without switching between apps.
- receive and send emails from one Universal inbox
- improved workflow efficiency
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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