What is is a Russian internet company and email service. It became one of the major email providers in Russia, and the Russian-speaking segment of the internet. also owns a large number of popular websites focused on this segment. 

How can you use

Being a popular email service in Russia, you can use to set up a customer support email address where you can receive customer inquiries. However, this way of solving issues might be effective when working with a low volume of emails received. To avoid clutter and confusion, you can connect your email with the LiveAgent ticketing system and keep customer tickets organized.

LiveAgent’s ticketing system fully supports multiple email inboxes from various providers, including, Gmail, Outlook, Yahoo, and countless others. Furthermore, it’s fully supported by a variety of features that make sure your email communication will stay organized and directed to the right people.

Take a look at features such as departments or automated ticket distribution that ensures each ticket will be delivered to an available support agent. You can also use tags to make various topic groups, or set your own business hour to let customers know when you’re available to reply. 

What’s best about LiveAgent’s ticketing system is its multi-channel capabilities. Besides and other email providers, it also handles live chat, call center, customer portal, and social mediaFacebook, Instagram, Twitter, and even Viber. Each of these communication channels is supported by features of its own. Have a look at the full list to see them all. 

Youtube video: LiveAgent: Ticketing Software Demo

What are the benefits of using integration?

  • Popular Russian based email provider in your help desk
  • Faster customer communication
  • Better email management and order clarity
  • Multi-channel ticketing system

Searching for a way to improve your email communication?

Handle customer requests faster and get your comunication organized with LiveAgent ticketing system

How can you integrate with LiveAgent?

The integration process with and LiveAgent is simple and it can be finished in just a few minutes. All you have to do is add your email account into the LiveAgent ticketing system. Follow the guide below to learn how to do it.

  • If you don’t have an account yet, go to and create your new email account by clicking on Create mail at the top of the left panel on homepage. Provide your information and create your account. If you already have an account you can skip this step. account creation page with information fields account creation
  • Once you have your account ready, open LiveAgent and go to Configuration > Email > Mail accounts. Now click on the orange Create button at the top and select from the list of email address providers. in LiveAgent settings when adding new email address in LiveAgent
  • Next provide your details, such as login name, password and select the department where the emails will route to. When you’re done, click on Save and your email address will be added to LiveAgent. configuration in LiveAgent configuration

Your integration is complete and now all customer emails from your will redirect to your LiveAgent ticketing system. 

Curious to find out more about LiveAgent’s ticketing system? Have a look at our ticketing system features or have a look at use cases to find out how you can use LiveAgent to improve your customer support.

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Frequently asked questions

What is is one of the largest email providers in Russia and Russian speaking segment of the internet. They also run multiple popular websites. 

Can I integrate with LiveAgent?

Your email inbox can be integrated into LiveAgent for free and without complicated tasks. Follow the guide in this article to learn how to do it. 

What are the benefits of integration with LiveAgent?

Improved and organized email communication, prioritizing, filtering, spam filters and multi-channel capabilities are just few of many benefits.

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