Partner
What is Progress Imail server?
Progress IMail server makes a reliable and versatile email messaging system that can be easily set up and maintained. It makes a great business email system, and it’s also used by educational and government organizations. Progress IMail provides low maintenance while providing an easy and high-value way of communication. It’s used by over a million users worldwide and protects their communication with antivirus protection and enhanced security.
How can you use Progress IMail server?
If your business requires a reliable and easily maintainable email server, the Progress IMail server is the right choice. It’s also highly affordable so it won’t ruin your company budget. Progress IMail server allows sharing one domain amongst 10 users with the free starter edition. If you want to improve your email support and handle a larger volume of customer issues, it’s a great idea to connect your Progress IMail server with the LiveAgent help desk system.
LiveAgent can support help desks running Progress IMail server with its advanced ticketing system. This can help customer support agents handle larger numbers of customer requests, increase efficiency and provide better quality support. All customer communication is converted into tickets that can be filtered, organized, and tagged as needed by each individual agent. There are also plenty of more ticketing features that make the job easier for everyone.
Besides filtering and organizing, ticketing features include time rules, responsibility, and departments to help agents get through the everyday nuances of the jobs efficiently. Manage contacts or agent profiles to create an efficient company, or set up business hours along with pause breaks to keep the work-life balance steady. When you feel ready, let agents collect badges thanks to gamification features that can make the job more entertaining.
Another benefit is that LiveAgent connects with other communication channels as well. Creating a live chat widget for your website, setting up an effective call center, and creating informative articles for your customer portal all help to improve customer satisfaction. Make use of your social media channels – Facebook, Twitter, Instagram, and even Viber, and reach customers right where they spend their time.
What are the benefits of Progress IMail server?
- Low maintenance email server
- Anti-virus and anti-spam protection
- Free plan and fair pricing available
- Easy setup
Get the most out of your email server
Connect Progress IMail Server with your LiveAgent help desk today and provide first-class customer support
How to integrate Progress IMail server
LiveAgent can easily connect with the Progress IMail server via IMAP/POP3. The process can be easily handled in LiveAgent settings, and it takes just a few minutes to complete it. Find out how to connect your email account with the LiveAgent ticketing system below.
- If you do not have an account for Progress IMail server email set up yet, go to their website and download everything you need. Once you set it up, continue with the next steps which explain the configuration process.
- When Progress IMail Server has been configured and is ready for use, open LiveAgent Configuration > Email > Mail Accounts. Tap the orange Create button and select Other. Then select IMAP/POP3.
- Now you just need to enter your details – email, username, password, which fetching method you want, and what server and port you need. Furthermore, you can select the department the tickets from this email should be sent to, and an authentication method. Click on Save to complete the process.
You’re done and your ticketing system will now fetch all customer emails from the Progress IMail server. Make sure to check them regularly, respond and solve customer issues. Have a look at the tour video below to see more of LiveAgent capabilities, or browse through features and Academy articles to learn more about using help desk software.
Discover the power of Progress iMail Server integration with LiveAgent
Unlock enhanced communication capabilities with Progress iMail Server integration - Experience seamless collaboration with LiveAgent.
Frequently asked questions
What is Progress IMail Server?
Progress IMail Server is an easy-to-configure and easy-to-maintain messaging system that is dependable and versatile. It is used by businesses, government and educational organizations as a great email system.
How can you use Progress IMail Server?
The Progress IMail server is the right choice if your business requires a reliable, easy-to-maintain email server. This product is also very affordable so your company won't have to break the bank to buy it. Free starter editions of Progress IMail allow users to share a single domain among 10 users. Connecting Progress IMail and LiveAgent will allow you to provide excellent email support and manage a larger volume of customer issues.
What are the benefits of Progress IMail Server?
The benefits are: low maintenance email server, anti-virus and anti-spam protection, free plan and fair pricing available, easy setup.
How to integrate Progress iMail Server with LiveAgent?
Go to LiveAgent and open Configuration > Email > Mail Accounts. Create a new email and select Other. Select IMAP/POP3, provide your details and click Save.
Platform as a Service (PaaS) is a cloud computing model that enables developers to create, maintain, and deliver applications using premade programming tools and application infrastructure components provided by a cloud service provider. PaaS comes with underlying infrastructure, networking, storage, and servers, allowing developers to create various types of applications like middleware, database management, software deployment, and intelligence services. PaaS is superior to internally hosted development environments as it provides internal resources, network resources, and complete control over the development process with the initial investment. PaaS solutions include AWS Elastic Beanstalk, IBM Cloud, and Google App Engine.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
A customer service queue is where support tickets from various channels are stored for customer support teams to respond to. Efficient queue management is important to minimize wait times, improve support quality, and increase agent efficiency. There are different types of queues including email, call, and live chat queues. Effective support queue management can include strategies such as first in first out (FIFO), prioritizing support requests, segmenting tickets by category, setting up Service Level Agreements (SLAs), creating a support workflow, empowering support teams, leveraging self-service options, and ensuring easy ticket handoffs.
Mail.ru is a Russian internet company and email service. It is one of the largest email providers in Russia and owns a number of popular websites. If you're looking to improve your email communication, you can integrate Mail.ru with the LiveAgent ticketing system for improved customer support. This will allow you to keep customer tickets organized and handle requests faster. The integration process is quick and easy to follow. LiveAgent's ticketing system supports multiple communication channels such as email, live chat, call center, customer portal, and social media.
