What is ThinQ?

ThinQ is an American VoIP provider offering call services for business clients since 2009. ThinQ promises: “flexible, transparent, cost-effective voice and messaging communications in the cloud.” LiveAgent and ThinQ are now partners. As a result, you can implement your VoIP number inside the LiveAgent call center easily.

How does call center software work?

Youtube video: Call Center Software Demo | LiveAgent

How can you integrate ThinQ VoIP into LiveAgent?

Since ThinQ is a part of LiveAgent, sign into your LiveAgent account and navigate to:

1. Configurations

2. Call

3. Numbers

4. (+ button)

After that, search for ThinQ and fill in all information.

How much does LiveAgent charge for ThinQ integration?

LiveAgent doesn’t charge the customers for the integration. It is already build-in LiveAgent, free to use for LiveAgent customers. However, keep in mind that ThinQ is a separate company that charges for its services.

What are the benefits of using VoIP?

  • cost-efficient
  • improved customer experience
  • improved productivity
  • access all across America 

If you would like to learn more about how call center software works, check out the video down below.

Youtube video: Call Center Software Demo | LiveAgent

Don't have LiveAgent yet?

No problem! LiveAgent offers a 14-day free trial where you can test the free ThinQ integration!

Frequently asked questions

What is ThinQ?

ThinQ is a telecommunication company operating all across America since 2009, offering cost-effective and flexible VoIP services/products. 

How can you integrate ThinQ into your call center?

LiveAgent's call center allows your business to integrate a VoIP number already inside the LiveAgent.  Simply search for ThinQ between VoIP partners and add the necessary details. 

Where can you change Call Routing inside LiveAgent?

Navigate to Configurations - Call - Settings and adjust your call center settings based on your company's preferences. 

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