Partner
What is TelefonBG
TelefonBG is a VoIP service provider for help desks. It provides businesses with phone numbers, call statistics, a voicemail with numbers from over 60 countries. TelefonBG has a large number of features, supported devices, and tools to make calling easier for you.
How can you use it?
It helps LiveAgent call centers to bring phone communication into the ticketing stream. You can use this service with our call button to allow increase customer interaction via phone calls.
Simply place the call button on your website, set up your call center software with TelefonBG, and start calling, answering calls, collect feedback and turn callers into paying customers.
Call center is a powerful tool for your agents and a great addition to your help desk along with other channels, such as live chat, email, Facebook or knowledge base.
Benefits
- Improved feedback management with calls and call button
- Increase your workflow with one solution for call management
- Improve capabilities with LiveAgent’s unlimited call recordings
- Get phone communication into tickets
How to integrate TelefonBG with LiveAgent?
There is a native integration available for TelefonBG so there’s no need for third-party apps to handle the process. Open your dashboard and follow this integration guide.
Go to Configuration > Call > Numbers
Find and click on the orange Create button in the top section to add a number.
A new window with VoIP providers will open up. Find and click on TelefonBG in the list.
Now you need to fill in your login details and other information, such as number, dial-out prefix, and department amongst others. When you’re done click on Add.
You’re done. The integration and phone number are set up and you can start using them now.
Are you still curious about our call center capabilities? Have a look at the video down below.
Frequently asked questions
What is TelefonBG?
TelefonBG is a Bulgarian VoIP service provider with support in more than 60 countries. It's used by call centers to provide calling capabilities to sales teams, customer support teams or others.
Is TelefonBG integration with LiveAgent free?
You don't have to pay extra to integrate TelefonBG with LiveAgent if you have the All-Inclusive plan selected.
Can I integrate TelefonBG with LiveAgent?
Yes, you can. LiveAgent has a native integration available in All-Inclusive plan for customers who chose TelefonBG as their VoIP provider. The integration process is simple and takes just a few minutes. Go to LiveAgent's configuration and call settings. Create a new number and select TelefonBG as your VoIP service. Click on Save.
First contact call center templates
The TEXT provides templates for customer service agents to follow when addressing customer issues or problems. The templates involve asking for details and creating tickets for technical support, potentially taking several days to address the problem. The agent will offer to keep in touch via email or phone and encourage the customer to reach out with any further concerns. There is no requirement for the agent to provide a definitive answer during the first contact.
Call tagging is a feature that allows for labels to be put on phone calls based on context, making it easier to categorize customer interactions. It is important for businesses as it allows for more streamlined contact center processes, call analysis, trend identification, and personalized customer service. Using call tagging can also help identify dissatisfied customers and improve the overall customer experience. Common tags include technical support, sales, and complaints. Creating custom tags depends on the software used. In call center operations, tagging is important for staying organized and being able to navigate a high volume of calls.
Yootel is a VoIP operator founded in 2012 that offers many features such as IP telephony, Centrex, Trunk Sip, unified communication, and management solutions for contact centers. It provides excellent customer support and is easy to use. By integrating Yootel with LiveAgent, businesses can establish a call center to improve customer relationships, gain new customers, and provide general customer service. LiveAgent's advanced features like custom IVR, call transfers, and call recording make it easy to manage and run a call center.
LiveAgent offers a range of customer service and self-service software, including VoIP phone systems, complaint management, and help desk software. They also provide a variety of integrations and sales contacts, though the website currently seems to be in the process of building out their dashboard. Users can schedule a demo or contact LiveAgent via their website.