Scalix serves as an email, group calendar, and collaboration software, called groupware. It runs on Linux under the Scalix Public License. It is accessible by various email clients. It comes with a Scalix email and calendar server, Scalix Web Access internet browser, and many other components. Scalix comes packed in multiple product editions that are suitable for various purposes and jobs.
Scalix is suitable for companies that want to cut down on messaging costs, and who want to leverage their Lightweight directory access protocol. Scalix works with any of the LDAPs. Scalix also offers seamless contact directory migration from and to email clients. It’s available for computers that run Linux and Mac OS, and it supports all available email clients. It can also be integrated with your LiveAgent help desk.
LiveAgent help desk can improve your customer support capabilities thanks to a state-of-the-art ticketing system that can handle emails from multiple providers. When it gathers your email communication, it turns it into customer tickets and organizes them so they can be easily solved by customer support agents. Ticketing features help you create a smooth workflow that cuts down your response time and helps you reply to any issues quickly.
There are plenty of help desk features that can help with customer support. Organizing is easy thanks to filtering and SPAM protection, while agent collision detection makes sure each ticket gets assigned to an available person. Predefined answers and canned messages provide relief when answering commonly asked questions. If you’re feeling overwhelmed, you can split complicated tickets, or transfer them to different departments that specialize in specific issues.
If you feel like you want to handle more, LiveAgent lets you connect with other email accounts or other communication channels. Place one of the fastest live chat widgets on your website to offer a fast communication option for your customers. Set up a digital call center and handle calls from your computer. Set up a customer portal and a knowledge base filled with useful articles and how-tos. If you want to get more social, connect Facebook, Instagram, Twitter, and Viber and handle social media from LiveAgent.
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LiveAgent can connect with Scalix email via IMAP/POP3. This option is available in Configuration options in LiveAgent and takes just a few minutes to complete. Follow the step-by-step guide below to learn how to complete the integration process.
Your customers can now rely on fast, reliable customer service whenever they need it. Our Academy page has more information about providing amazing customer support, so make sure to visit it if you want to learn more. You can also explore LiveAgent functions and features by watching the video below or browsing through our website.
Scalix is a groupware application that provides group email, group calendars, and collaboration tools. Scalix Web Access browser, Scalix email and calendar server, and many other components are included. There are multiple versions of Scalix available to suit different needs and jobs. This solution runs under the Scalix Public License on Linux. It can be accessed by a variety of email clients.
Scalix can be used by companies who wish to reduce their messaging costs. Scalix works with any of the LDAPs. Additionally, Scalix offers seamless contact directory migration to and from email clients. All email clients are supported on computers running Linux or Mac OS. Connecting it with the LiveAgent help desk can increase your customer support capabilities.
Click on Archive Email in MailStore
Create Profile > Email Servers > IMAP/POP3 > Other Server
Select Single Mailbox and click Ok.
Fill out Email Address, Host, Access via, User Name and Password
Customize the list of folders for archiving and deletion rules
Name your archiving profile and click Finish
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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