LDAP

Learn to activate the LDAP plugin in LiveAgent to import agents from an LDAP directory. LDAP, a protocol for managing directory information, supports authentication and user data storage in customer support systems.

LDAP integration

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To activate your LDAP plugin, please follow the instructions below:

First, you need to activate the LDAP extension inside LiveAgent. Go to Configuration->System->Plugins and activate the plugin named “LDAP.”
LiveAgent will restart, and you will see a new options menu->Configuration->LDAP. The configuration window will look like this:

Next, you need to fill in all the fields (except ‘LDAP server port’ which is optional):

LDAP server URL: this is your LDAP service URL.
LDAP server port: optional, determine LDAP service custom port
Base DN: your base directory. Example: dc=example,dc=com
User ID field: name of the field that uniquely identifies every user in LDAP structure. Usually, this can be cn or uid.
User email field: this is the name of the field which contains email for the user in LDAP structure. Example: mail

Note: The mail field must contain valid email, otherwise users cannot be imported into LiveAgent as agents. If the user has more than one email, only the first email is used as an identifier in LiveAgent.

Now save your settings. New options will appear just under the save button.

What is LDAP?

LDAP stands for Lightweight Directory Access Protocol. It is an application protocol used over an IP network to manage and access the distributed directory information service. The primary purpose of a directory service is to provide a systematic set of records, usually organized in a hierarchical structure.

How can you use it?

Import agents from LDAP directory structure
Login agents using authentication against LDAP service (using agent email and password from LDAP)
If LDAP service is not available, LiveAgent will use its own default auth method.

Note: Only agents with filled email fields can be imported into LiveAgent.

Frequently Asked Questions

What is LDAP?
LDAP is an abbreviation for Lightweight Directory Access Protocol, which can be utilized to store information about users, apps, and more.
How can you integrate LDAP with LiveAgent?
Activate the LDAP Plugin in LiveAgent (Configurations > System > Plugin > LDAP) Fill in the credentials and USE.

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