Google Forms

What is Google Forms?

Google Forms is a web-based survey administration software. It’s part of the Google Docs Editors suite. It’s used for collecting data, information and making research through surveys. Google Forms is free to use for everybody.

How can you use it?

When you integrate it with LiveAgent, you can find and create responses, follow notifications and manage your forms. Many of these functions can be done directly from your dashboard so you don’t have to switch between apps.


  • Manage your forms from one software
  • Add or alter responses
  • No more switching between software

How to integrate Google Forms with LiveAgent via Zapier?

You can integrate Google Forms via Zapier service. Zapier allows you to seamlessly connect two apps and create integrations between them. You need to create a Zapier account at this link. When you have one, go to the Google Forms + LiveAgent integrations page on Zapier

LiveAgent and Google Forms integrations page on Zapier
LiveAgent + Google Forms

Scroll down on the page until you see the trigger and action selection. The first step of integrating LiveAgent with other apps is to pick what you want your integration to do. This can be done by selecting the right triggers and actions. 

Depending on your integration setup, the trigger and action setup option can vary depending on your combination. However, the integrating process generally remains easy and can be completed within minutes. 

There are quite a few combinations to choose from. As an example, we’re showing a guide for Forms trigger New or Updated Response in Spreadsheet and LiveAgent action Create Conversation. After choosing, simply click on the blue Connect button below to proceed to the next step.

A selected trigger for Google Forms and action for LiveAgent
Selected integration trigger and action

This step requires us to provide our login information and provide access to Zapier. We can also choose which spreadsheet, worksheet, or column along with its content will become a part of the integration.

Google forms trigger setup example with filled out fields
Trigger setup example

After providing these details, Zapier will ask for a trigger test. You can choose to skip it, but we recommend you to go ahead with it to see if it works correctly. 

A successful test of a Google Forms trigger after setup
Successful trigger test

Now for the LiveAgent action. Since we want our integration to create a conversation in our ticketing system, we need to configure its sender, recipient, and message content. There’s also a department section to specify what department will the ticket be sent to.

This part of the setup also includes non-required fields, such as recipient name, CC email address, message ID, and more. You can choose to fill out these fields if you want your message to be more specific. 

LiveAgent action setup example with the fields filled out
Action setup example

The last part of the integration process is the test. 

Successful test of a Google Forms and LiveAgent integration on Zapier
Successful integration test

Success! Your integration is ready. Click on turn on Zap to activate it and start using it. You’ll get a message in your ticketing system whenever there’s a new or updated response in your spreadsheets. 

A new ticket that arrived into the ticketing system after successful integration with Google Forms
A new ticket about Forms updates

If you want to create more different integrations, return to the Zapier page at the beginning of this article and follow the same process. 

Frequently asked questions

What are the benefits of using Google Forms with LiveAgent?

You can manage your Google Forms from LiveAgent and get notifications about new responses in LiveAgent.

How can you integrate Google Forms with LiveAgent?

Sign in to your Zapier account and head to the Zapier - LiveAgent + Google Forms. Choose your preferences and click on connect.

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