Partner
Established in 2005 as a subsidiary of Beijing Trust&Telecom Technology Development Co., Ltd, Purple Stone Telecom Limited is a prominent telecommunication service provider in China, with its headquarters located in Hong Kong.
In today’s competitive business landscape, delivering exceptional customer experience and efficient communication is vital for success. Purple Stone offers a comprehensive suite of services designed to improve customer interactions and streamline business operations. Among these services, their SIP-trunking solutions stand out as a popular choice for businesses looking to optimize their telephony systems in mainland China.
SIP-trunking (Session Initiation Protocol) is a cutting-edge technology that enables businesses to connect their existing PBX (Private Branch Exchange) system to the internet, replacing traditional phone lines. By leveraging the power of the internet, businesses can experience cost savings, increased flexibility, and improved scalability, ensuring their communication systems are ready for future growth.
Purple Stone’s SIP-trunking solutions provide businesses with a robust and reliable platform to manage their voice communications. Designed with ease of use and seamless integration in mind, their services can effortlessly adapt to any business’s unique needs. By partnering with Purple Stone, businesses can not only enhance their customer service but also unlock the full potential of their communication infrastructure.
How can you use it?
LiveAgent has collaborated with Purple Stone to ensure seamless integration of Purple Stone numbers into your call center. What’s even better? LiveAgent does not charge any additional fees for this connection.
If you are interested in connecting Purple Stone with the LiveAgent call center, simply login to your LiveAgent account and follow the instructions.
1. Log in to your LiveAgent account
2. Navigate to Numbers
3. Search Purple Stone
4. Click on add
5. Insert required credentials
Cost of integrating Purple Stone:
LiveAgent subscription includes integration at no extra cost, whereas Purple Stone offers their services for a fee as they are a separate business.
Benefits of Purple Stone:
- Cost-effective
- Improved CX
- Access in mainland China.
- High reliability
Would you like to learn more about how call center software works? Check out the video down below.
Don't have LiveAgent yet?
No problem! LiveAgent offers a 30-day free trial where you can test the free Purple Stone integration!
Frequently Asked Questions
What is Purple Stone?
Established in 2005 as a subsidiary of Beijing Trust&Telecom Technology Development Co., Ltd, Purple Stone Telecom Limited is a prominent telecommunication service provider in China, with its headquarters located in Hong Kong.
How much does it cost to integrate Purple Stone with LiveAgent?
LiveAgent has partnered with Purple Stone. Thus, integration is free of charge. However, keep in mind that Purple Stone charges for its services.
How can you implement a Purple Stone VoIP number inside LiveAgent?
Simply navigate to Configurations > Call > Numbers > Purple Stone. Add the VoIP number and use it right away.
What is a Customer Service Call Center?
To provide exceptional customer service, employ bilingual call center reps who tailor the user experience and possess qualities such as communication skills and knowledge retention. A customer service call center is an office where trained representatives handle inbound and outbound calls, providing assistance and personalized solutions to create positive user experiences. Businesses can choose a call center solution that matches their needs by considering features like CRM integration and the ability to approach customers in a personalized way.
Yootel is a professional VoIP provider founded in 2012, offering various market-leading VoIP features for businesses, including IP telephony and unified communication. They also provide a management solution for contact centers and high value-added services. Yootel integrates seamlessly with LiveAgent call center software, making it a great choice for businesses looking to enhance their customer relationships and provide personalized experiences.
