What is an integration?
Integrate your site with other applications to expand your business. Choose from a wide range of apps, tools and plugins. Email marketing, billing management, CSM, CRM, project management, collaboration tools, migration tools. Everything you need to satisfy your customers.
See LiveAgent’s range of integrations, plugins and apps.
Frequently asked questions
What is integration?
Integration is the ability to connect different types of sites, applications, tools, and guidelines together. Thanks to integration, you can manage, for example, invoices, e-mail, social media marketing, CRM, cooperation and migration tools in one place. This allows for more efficient activities and improves the performance of digital solutions.
How does integration help?
Integration is extremely helpful especially in work that requires the use of many tools and plugins. Thanks to the integration, you do not have to switch between communication and management tools, you save time on relogging. In addition, the use of one interface helps to organize activities.
What are integrations in LiveAgent?
Integrations provided by LiveAgent allow you to connect many tools, such as: VoIP provider, business management tools, Google forms, order fulfillment tools, CRM, e-mail boxes, payment tools and planning tools. This enables the automation of tasks and also supports the efficiency of the customer service team.
Expert note
Integration is key to seamless customer support. Tools and integrations help provide efficient and personalized customer service, leading to higher satisfaction and loyalty.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
LiveAgent offers a free trial without setup fees or credit card requirements. It is rated as the #1 help desk software for SMB in 2020 and can boost customer satisfaction by improving response times, generating more revenue, and increasing customer loyalty. Features include support portal, data migration, and system status logs. The company has won awards and certificates, and offers a blog, academy, and templates. Sales and support contacts are available via phone, email, and social media. The website uses cookies, and a one-on-one demo can be scheduled.
The given text lists various VoIP service providers and related integrations that can be used with LiveAgent to offer seamless communication and customer support. The mentioned services are from different countries and offer various solutions for call centers, business communication, and marketing automation. Some of the integrations include Google Forms, Stripe, Salesforce, and social media platforms like Instagram and Facebook. Additionally, there are options for project management, time tracking, email campaigns, and billing management available for businesses.
uKit is a website builder that enables users to create functional business websites easily, with LiveAgent integration offering the ability to add a chat button to a store. Users need to create a new LiveAgent account and copy the API key, with the default chat button customizable in LiveAgent's configuration settings. Other benefits of uKit include cost-friendliness, user-friendliness, and modern design, along with resources for learning such as webinars and templates. Clockify, a web time tracker and timesheet app for teams, can also be integrated with a LiveAgent account. Sales contacts and demo scheduling are available on the LiveAgent website.