What is a whitelist?
The whitelist is used to allow logins from specified IP addresses or IP address ranges only. Depending on your company security policies, you can restrict users such as agents, admins and owners to log on to the Agent Panel only from the company IP address.
A whitelist is a direct opposite of a blacklist, also called a deny list. As opposed to a blacklist address, whitelisting grants access to a site. You can blacklist email addresses, IPs, usernames, etc. When you blacklist someone, they won’t be able to get access to the site.
In LiveAgent, you can setup Whitelisting IP addresses in Configuration>General
Examples of supported values: exact match (e.g. 192.168.1.1), wildcard notation (e.g. *.*.*.*), range (e.g. 1.1.1.1-1.2.1.1), range defined in form of subnet mask (e.g. 192.168.0.0/16).

Watch what is IP whitelisting
LiveAgent does provide the functionality of IP whitelisting and blacklisting. This advanced security feature enables you to allow or restrict access to your LiveAgent account based on a list of IPs or IP ranges you define in the settings. With IP whitelisting, only users with approved IP addresses can access your LiveAgent account, while IP blacklisting prevents access from specific or potentially malicious IP addresses. This added layer of security helps protect your account and customer data from unauthorized users, ensuring a safe and secure environment for your team and customers.

Topics
- whitelisting
- trust
- source tracking
Video summary
Whitelisting is about trust and ensuring that a file is not malicious. It involves tracking the source of the object or if it's signed. The ultimate trust is assigned based on where the file was found and how it was signed. This is done to suppress any possible false positives and ensure that only good objects are allowed. The process is expensive as it involves layered automated static analysis.
Expert note
A whitelist is a security tool used to allow login access only from specified IP addresses or ranges, reducing the risk of unauthorized access.

LiveAgent is a customer service software that offers canned messages for quick responses to common queries and automation tools to organize email tickets. They also provide VoIP phone systems, complaint management system, and email management software. With a new AI-powered email ticketing reply feature, LiveAgent can generate responses accurately and quickly. The software also allows agents to edit or add to the response generated by AI. Furthermore, LiveAgent offers a 14-day trial period for ticketing software with no credit card required and resources for startups. They also offer solutions for businesses considering migrating from other platforms.
Learn about LiveAgent, a customer support software with features like ticketing, live chat, and call center. It offers help desk ticketing, live chat software, and separated knowledge bases. LiveAgent is reliable and used by well-known companies. Pricing starts at $9/month/agent with a 14-day free trial and various integrations.
Web helpdesk software centralizes communication channels, improves efficiency, and provides personalized responses. Knowledge base software streamlines knowledge management and customer support. Implementing a reliable help desk system is crucial for efficient technical support and customer satisfaction.