Technical support

What is technical support?

Technical support is assistance and service for people, who have a technical problem and issue with electronic products, computers, mobile phones, or software products. Support can be delivered through email, phone, or support software such as LiveAgent. The technical support team has to be skilled and have great knowledge to answer specific questions and queries.

Companies usually provide live technical support to their customers for free. A good and valuable technical support can be a big advantage for the company.

Frequently asked questions

What is technical support?

Technical support refers to services that entities provide to users of specific technological products or services. Most companies offer technical support for the services or products they sell.


Does every business need to offer technical support?

If you are a company that offers technological products or services, then you should offer technical support. This has an impact on customer satisfaction as well as the brand image.


Can you offer technical support via LiveAgent?

You can offer technical support through LiveAgent. This software is great for use in technical support.


Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.