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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Helpdesk portal

What is helpdesk portal?

Helpdesk or technical support is an information and communication system that focuses primarily on addressing information technology (computer, software products, etc.). Priority serves as a support and communication channel between customers and service providers.

Implementation of helpdesk systems varies depending on company requirements. The most commonly used forms include call center, online chat, email support.

FAQ

What is helpdesk portal?

Help desk portal is a portal where customers can find answers to their questions about products and services also when customer service is offline. Thanks to this, they can find answers to pressing questions without the help of agents.

Does LiveAgent provide helpdesk portal?

LiveAgent offers a helpdesk portal. With it, the customer support service can be provided even when the agents are offline. You can customize the portal according to the needs of your company and the needs of customers.

Does LiveAgent offer free helpdesk portal?

Yes, LiveAgent offers the possibility of creating a help desk portal. It is built into the LiveAgent system and easy to use. Just click "Knowledge Base" and start creating. You can choose to create categories, articles or forums. You also have the option of adding a search widget and a feedback button.

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