Helpdesk or technical support is an information and communication system that focuses primarily on addressing information technology (computer, software products, etc.). Priority serves as a support and communication channel between customers and service providers.
Implementation of helpdesk systems varies depending on company requirements. The most commonly used forms include call center, online chat, email support.
Help desk portal is a portal where customers can find answers to their questions about products and services also when customer service is offline. Thanks to this, they can find answers to pressing questions without the help of agents.
LiveAgent offers a helpdesk portal. With it, the customer support service can be provided even when the agents are offline. You can customize the portal according to the needs of your company and the needs of customers.
Yes, LiveAgent offers the possibility of creating a help desk portal. It is built into the LiveAgent system and easy to use. Just click "Knowledge Base" and start creating. You can choose to create categories, articles or forums. You also have the option of adding a search widget and a feedback button.
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