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Ticket Watcher

What is a Ticket watcher?

Often, you want to see the progress of a Ticket, even though it might be assigned to a specific agent or a department. This can happen in numerous situations e.g. the ticket was created by a VIP customer or is being answered by a new hire and you simply want to keep an eye on her.

LiveAgent doesn’t have this feature yet.

Ticket Watcher
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