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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Ticket watcher

What is a ticket watcher?

Often, you want to see the progress of a Ticket, even though it might be assigned to a specific agent or a department. This can happen in numerous situations e.g. the ticket was created by a VIP customer or is being answered by a new hire and you simply want to keep an eye on her.

Ticket watcher

FAQ

What does ticket watcher mean?

Ticket watcher is a person who tracks the progress of a specific ticket but is not responsible for it. He receives a notification when an update occurs, such as a ticket reply or status change.

 

Why should you use a ticket watcher?

Ticket watcher is worth using when a ticket has been created, for example, by a VIP client, or you need to check whether the new employee is doing well with the tickets or you just need to have control over a specific ticket.

 

Does LiveAgent provide the ticket watcher option?

LiveAgent provides a ticket watcher option. A given ticket can be linked to the view of a specific agent or the entire department.

 

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