What is a ticket watcher?
Often, you want to see the progress of a Ticket, even though it might be assigned to a specific agent or a department. This can happen in numerous situations e.g. the ticket was created by a VIP customer or is being answered by a new hire and you simply want to keep an eye on an opened ticket.
Frequently Asked Questions
What does ticket watcher mean?
Ticket watcher is a person who tracks the progress of a specific ticket but is not responsible for it. He receives a notification when an update occurs, such as a ticket reply or status change.
Why should you use a ticket watcher?
Ticket watcher is worth using when a ticket has been created, for example, by a VIP client, or you need to check whether the new employee is doing well with the tickets or you just need to have control over a specific ticket.
Does LiveAgent provide the ticket watcher option?
LiveAgent provides a ticket watcher option. A given ticket can be linked to the view of a specific agent or the entire department.
Ticket watcher is a useful tool for tracking the progress of a ticket, even if you're not responsible for it. LiveAgent provides this option for better customer service.
Ticket management is a necessary feature of help desk management. A company uses ticket managing to answer customers’ requests.
Ticket scope defines what your agent is able to see and what's not. This tool manages the access to all information. Which agent will see what information.
Automatically rotate phone duty, and set pause times for your agents if needed. Learn more about LiveAgent's automated ticket distribution.
LiveAgent offers customer service software with various features, including a customizable ticketing system, VoIP phone systems, and inbound call center software. It has received praise for its ease of use, reliability, and cost-effectiveness, with pricing starting at $9/month/agent. LiveAgent enables efficient ticket management, allowing businesses to handle customer inquiries systematically and analyze performance metrics. Customers praise its prompt support, categorization of tickets, chat options, and ease of use. Overall, it is considered a reliable and cost-effective solution for efficient customer service.