Often, you want to see the progress of a Ticket, even though it might be assigned to a specific agent or a department. This can happen in numerous situations e.g. the ticket was created by a VIP customer or is being answered by a new hire and you simply want to keep an eye on her.
LiveAgent doesn’t have this feature yet.
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If you wait for a while, after installation is complete you will be able to access your account directly from here.
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