Customer Interaction

What is a Customer interaction?

The interaction between the company and the customer starts when the latter raises the ticket. The recorded conversations whether through call, chat, tweet, or email between the customer and the company prior to resolving the ticket are equivalent to the number of client interactions stated on a ticket.

A ticket is preferably supposed to be resolved after the initial communication between the client and the company to offer utmost customer satisfaction. 

Back to Glossary

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.