What are time-based events?
Time-based events are so called Time Rules. Time rules are not triggered by a condition but by a time event instead.
Learn more about Time Rules.
![liveagent-time-rules-1 LiveAgent time rules](https://www.liveagent.com/wp/urlslab-download/7f62893893357f658166cbddd207d53c/time-rules-1-1024x566.jpg)
Frequently Asked Questions
What does the term time based- events mean?
Time-based events mean time rules. They are triggered by specific time events that occur in the system. They run in the background at intervals (usually every minute) and check that the conditions are met. If the result is positive, the rule is executed.
What are time-based events used for?
Time-based events are most often used for assigning tasks, sending email notifications, resolving issues that haven't been active for a while, adding tags, etc.
Can you use time-based events in LiveAgent?
Time-based events are most often used for assigning tasks, sending email notifications, resolving issues that haven't been active for a while, adding tags, etc.
LiveAgent is a customer service software with over 180 features, affordable pricing, and a free trial. It offers project management tools, integrations with popular CMS systems, and live chat options. TrackingTime is a time tracking application that can be integrated with LiveAgent via Zapier for precise time tracking and project management.
How to setup Time Rules in LiveAgent
This article explains how to set up time rules in LiveAgent, which are special rules that run in the background and perform tasks based on time conditions. The video tutorial walks through an example of creating a time rule to delete tickets marked as spam and older than 90 days. The article also provides a text setup guide for those who prefer instructions with screenshots. In addition, the article briefly mentions other LiveAgent features such as chat buttons, departments, and predefined answers.