What are time-based events?
Time-based events are so called Time Rules. Time rules are not triggered by a condition but by a time event instead.ย
Learn more aboutย Time Rules.
Frequently asked questions
What does the term time based- events mean?
Time-based events mean time rules. They are triggered by specific time events that occur in the system. They run in the background at intervals (usually every minute) and check that the conditions are met. If the result is positive, the rule is executed.
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What are time-based events used for?
Time-based events are most often used for assigning tasks, sending email notifications, resolving issues that haven't been active for a while, adding tags, etc.
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Can you use time-based events in LiveAgent?
Time-based events are most often used for assigning tasks, sending email notifications, resolving issues that haven't been active for a while, adding tags, etc.
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Expert note
Time-based events are crucial for efficient customer service, helping to improve response times and solve issues faster, leading to higher customer satisfaction.
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