What is a Desk Support?
Customer care service is the process of providing help to customers before, during and after the purchase. It is important part of customer relationships - it raises a customer satisfaction level. So, customer representatives should be well-skilled and organized.
It is also necessary to use a quality service desk, which is a software with many functions that enables managing tickets. It is a customer service center that handle various forms of communication, such as emails, chat messages, tweets and others. Some help desk software can also be free of charge.