What is customer information?
Name, phone number, email address, company address, orders and much more. These are customer information, that every company has to store to provide a perfect customer support. Companies can track different information about customers.
Every company also has to know, what their customers demand or how company can exceed customers’ expectations. This can increase sales, revenues and build customer satisfaction. More information tends to have better customer service and growth of your business.
Learn more about Contacts and Contact fields in LiveAgent.
Frequently asked questions
What is customer information?
Information about the customer is the data we have about him in the system. Usually, these are first and last name, telephone number, e-mail address, company address, order history etc. This information is required by each company.
Where is customer information stored in LiveAgent?
Information about clients in LiveAgent is stored in the database in the agent's panel. To check them, you can go to the 'Customers' section. There you will find all the information you need about the available clients. This way you can improve your customer service.
How to secure customer information?
The storage of sensitive customer data means that it must be properly secured. To protect them well, remember to collect only the data that you need. Keep the software you use to communicate with the client up-to-date - they usually have the appropriate encryption technologies built in. The next step is to limit the availability of customer information only to people who really need it. Team awareness of how to handle data is also extremely important.
Expert note
Effective management of customer information is crucial for creating personalized experiences, enhancing customer satisfaction, and driving business growth.
The TEXT provides a list of 48 checklists for business needs such as call center, customer service, HR, marketing, and SEO, designed to help businesses organize workflows efficiently. Customer information is explained as data collected by companies to improve customer support and stored in a database like LiveAgent. The customer service checklist outlines steps for excellent customer service and LiveAgent offers resources to improve customer information management. The TEXT also includes information about LiveAgent's demo, pricing, features, integrations, and support.
Customer service reports provide an overview of customer service requests and related activities, offering insights into team performance and areas for improvement. Regularly reviewing these reports is essential for improving business practices, products, and services while meeting customer needs and expectations. LiveAgent offers 11 customer service reporting features, including analytics overview, performance reports, agent rankings, tag reports, and SLA compliance reports. Additional features that help monitor customer service include email and Slack notifications, Twitter integration, and third-party integrations such as Nicereply. By reviewing customer service reports and analytics, businesses can improve their service, allocate resources more effectively, and identify areas for additional training.
The TEXT emphasizes the importance of customer-centric marketing for successful business growth. This involves understanding customer language and collecting social proof to build trust. Analyzing customer discussions and feedback can also generate content ideas for blogs and social media. LiveAgent is highlighted as a customer communication management software option. The company prides itself on offering comprehensive customer service to build long-term relationships. Additionally, the importance of a knowledge base for answering challenging questions is mentioned. Consequences for breaking rules and regulations are necessary for using the knowledge base effectively. Sales contacts and options for scheduling a demo are provided for LiveAgent.
Customer service reports are crucial for improving business practices and meeting customer needs. LiveAgent offers 11 features to monitor and analyze customer service performance, including analytics overview and agent rankings. Customer feedback is also important for businesses to improve and evolve. LiveAgent provides customer service software to help solve the problem of juggling multiple platforms. A customer service evaluation checklist can help businesses identify areas for improvement and implement strategies to provide better service. LiveAgent offers demo pricing, features, integrations, and alternatives for customer service software.
