What is live support?
Live support is a method of providing a customer service. It is created to provide information, support and help. It allows customers and visitors to communicate with a company’s customer service team through live chat.
Customers can click on the live chat button placed on company’s website and they can start communication. Live support always requires a special software or applications. Except a live chat windows, these applications also offer a invisible traffic analysis, secure administration controls and much more.
Frequently asked questions
What is the definition of live support?
Does your company need live support?
If you want your company to count on the market and also see increases in profits, live support is needed. Today's consumers demand almost immediate support from businesses. Live support is of great importance in increasing conversions. It allows you to reduce the number of cancellations and abandoned carts.
Does LiveAgent enable live support?
LiveAgent enables live support. First of all, it is possible through live chat, which enables real-time communication. It allows for proper configuration and the ability to adapt the chat to the view. In addition, the client can transfer files, so he can better visualize his problem.
Expert note
Live support is essential for successful customer service. It improves customer experience, builds trust and boosts conversions.
Online support has become an essential aspect of customer service for all businesses, with countless advantages impacting customer satisfaction and affecting a company's long-term success and profitability. Offering online support means delivering customer service digitally through multiple channels such as email, live chat, social media platforms, messaging apps, etc. Gathering feedback, being proactive, and utilizing technology to improve support are all important. Companies need to avoid long response times, lack of personalization and empathy, insufficient training, ignoring customer feedback, and lack of monitoring and measurement. Online support provides convenience because it allows customers to access help at any time of the day, from anywhere, using channels they prefer.
Social support is the provision of customer service on social media platforms like Facebook and Twitter, crucial for brands targeting millennials. LiveAgent enables integration with these platforms, automatically transforming tweets and messages into tickets for agents to respond to. Social support is important for building a company's image and ensuring customer satisfaction. Frequently asked questions include the definition of social support, its importance for businesses, and LiveAgent's capability to provide social support. Additional resources are available for social media help desk features, providing social media customer service, social support benchmarks, and social media customer service software.
A customer portal provides self-service access to product/company information and can improve customer satisfaction, engagement, and reduce support costs. Key features include a knowledge base, FAQ section, video tutorials, community forums, feedback/suggestion options, and ticket submission. Businesses should evaluate necessary features, customization options, ease of use, and security when choosing customer portal software. A helpdesk portal addresses technical support issues and provides customer service through call center, online chat, and email support. LiveAgent offers customizable helpdesk and customer portals with search widgets, feedback buttons, and multi-knowledge base functionality. Sign up for a free trial on their website.
