Ticket is considered resolved either when a customer or an agent hits the Resolve button. Alternatively, ticket can get resolved automatically by a rule or after some time of inactivity.
The resolved ticket is usually the last state of the ticket lifecycle. If a ticket is resolved, it can be re-opened again depending on the situation.
A resolved ticket is a ticket from a customer that has already been resolved. This is the penultimate stage in the ticket life cycle. After that, the ticket ends.
In LiveAgent, any agent can consider submissions. If the agent has the lowest system privileges, it can only resolve its tickets, while if it is the administrator or the owner, it has access to all tickets.
Resolved tickets can be found in the Tickets tab in the LiveAgent panel. Here you can find all reports, regardless of status.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.