Support ticket

What is a support ticket?

Support ticket allows customers to send a question or query to an organization. Support ticket is a request received by a ticketing system. Every created ticket has its own unique ID. Support ticket is opened till it is not resolved by customer representatives. It stores all conversation’s messages on the one place.

Frequently asked questions

What is a support ticket?

A support ticket is an inbound inquiry from a customer about a company, product, or service. It can reach through the communication channels used by the company. Each ticket has its own individual ID. The report is handled by an agent whose task is to support the client and provide assistance. 

How a support ticket is created?

A support ticket is created by the customer who contacts through any communication channel used by the company.


Where can you find a list of support tickets in LiveAgent?

A list of LiveAgent support tickets can be found in the Tickets section. 


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