Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Agent interface

What is an agent interface?

The agent interface gives agents full control of all activities related to agent work inside a help desk software. The interface has different sections such as the dashboard, and ticket details panel which allows agents to perform a multitude of actions.

What can you do in an agent interface?

Agents can perform tons of actions such as:

  • Transfer ticket responsibilities
  • Add notes
  • Edit customer information
  • Subscribe and unsubscribe customers from mailing lists
  • Provide refunds
  • Conduct both internal and external live chats, video calls, and phone calls
  • Create comprehensive reports
  • Create knowledge bases and customer portals

To get a full overview of what you can do inside an agent interface, check out this link.

What kinds of reports can you create in an agent interface?

The reporting dashboard inside the agent interface provides insights into individual and team (department) performances when it comes to ticket resolution, average response times, ticket transfers, first-contact resolution, and more.

Agent interface


What is agent user interface?

The agent user interface gives agents the ability to control and act as part of their work in the help desk software. The interface includes, among others a dashboard, ticket panel, thanks to which agent can transfer responsibility for tickets, edit customer information, coordinate the mailing list, conduct phone calls and chats, create extensive reports, and create knowledge bases.

What features does LiveAgent dashboard have?

In the LiveAgent dashboard you will find everything you need for your current work. There you will find real-time monitoring of agents’ work. There you can find the number of open tickets assigned to him, but he can also see the tickets of his colleagues.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.