The agent interface gives agents full control of all activities related to agent work inside a help desk software. The interface has different sections such as the dashboard, and ticket details panel which allows agents to perform a multitude of actions.
Agents can perform tons of actions such as:
To get a full overview of what you can do inside an agent interface, check out this link.
The reporting dashboard inside the agent interface provides insights into individual and team (department) performances when it comes to ticket resolution, average response times, ticket transfers, first-contact resolution, and more.
The agent user interface gives agents the ability to control and act as part of their work in the help desk software. The interface includes, among others a dashboard, ticket panel, thanks to which agent can transfer responsibility for tickets, edit customer information, coordinate the mailing list, conduct phone calls and chats, create extensive reports, and create knowledge bases.
In the LiveAgent dashboard you will find everything you need for your current work. There you will find real-time monitoring of agents’ work. There you can find the number of open tickets assigned to him, but he can also see the tickets of his colleagues.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.