Internal calls feature provides you the opportunity to switch internal chat for a much more convenient ...
When agents log in to their LiveAgent account they’ll see their agent interface which allows them to perform tons of actions. Agents can subscribe or unsubscribe their clients to and from mailing lists, manage tickets, transfer responsibilities, much more. The agent interface basically gives agents full control of all activities related to agent work. The interface has different sections such as the dashboard, sidebar, and more.
One of our favorite features of the agent interface is the reporting dashboard. It provides insights into individual and team (department) performances when it comes to ticket resolution, average response times, ticket transfers, first-contact resolution, and more. Our gamification features enable agents to gain levels, badges, and rewards over time, based on their personal and overall performance.
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