Internal calls feature provides you the opportunity to switch internal chat for a much more convenient ...
The agent interface gives agents full control of all activities related to agent work inside a help desk software. The interface has different sections such as the dashboard, and ticket details panel which allows agents to perform a multitude of actions.
Agents can perform tons of actions such as:
To get a full overview of what you can do inside an agent interface, check out this link.
The reporting dashboard inside the agent interface provides insights into individual and team (department) performances when it comes to ticket resolution, average response times, ticket transfers, first-contact resolution, and more.
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