Business hours are the hours during which a business’ support staff usually works.
Firms create hours of operation for customers to communicate with the support staff. The response time is decided depending on the business hours. Ultimately, no one wants customers waiting for the helpdesk to reply when they are busy, asleep or on vacation.
Several business hours can be chosen from different departments working at various times, or in completely different time zones. This means even if the firm’s support staffs is available for 24 hours, workers will only be accountable for calls coming in during their shift’s business hours.
Learn more about Business hours in LiveAgent.
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