Ussues that arise from the user’s end are known as ‘user-error’. When everything is perfect at your end, and the user complaints of some error, the probability is that the error is at their end.
User error is a human error in a computer system when interacting with it.
User error can be detected by tracking software as well as by analyzing your knowledge of what the user has done.
The best approach to user error is that it happened for a specific reason, and you can easily solve the problem by analyzing what the user did.
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