In some organizations, customer service consultants are similar to management consultants and they make suggestions for improving the efficiency of customer service. Customer service consultants can be similar to customer service representatives too. Their main task is to answer phone calls and talking to customers. They also identify chances to offer information and they handle and resolve complaints. They update information, document customer interactions and make changes to customer accounts.
The work of customer service consultants requires strong communication skills, interpersonal skills and knowledge about computer software. They also need a sales abilities and skills to recommend products.
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