Customer service software is a software that can be used for communication, analyzing a customer support and making reports. Every interaction between a company and customers, website visitors or business partners is stored in tickets. Every time, when someone new contact you, customer service software creates a new contact.
Customer service software as a LiveAgent also include a ticket management, integrations, ability to create a customer portal, live chat and many other functions. You can also create a report or statistics about customer support and customer satisfaction.Back to Glossary
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