What is customer service software?
Customer service software is software that can be used for communication, analyzing customer support, and making reports. Every interaction between a company and customers, website visitors, or business partners is stored in tickets. Every time, when someone new contacts you, customer service software creates a new contact. Customers or web visitors can submit tickets via email, live chat, chatbot, web form, and the customer support ticketing software will automatically assign the ticket to the appropriate agent or department.
Customer service software as a LiveAgent also include a ticket management, integrations, ability to create a customer portal, live chat and many other functions. You can also create a report or statistics about customer support and customer satisfaction.
Frequently asked questions
What is customer service software?
Customer service software is software that allows you to manage, organize and track customer requests. We have access to everything in one place. It consolidates problems, conversations, and also links them to specific customer records. The main function is the ticket system, which transforms all customer messages into tickets and in this form routes them to agents.
What are the types of customer service software?
We can distinguish three main types of customer service software: HelpDesk Software, CRM Software, LiveChat Software. HelpDesk Software is a software responsible for receiving requests from users and controlling their solution, which is the so-called single point of contact. CRM Software is software that allows you to manage customer relationships. LiveChat Software, on the other hand, is software that allows you to handle live chat.
How to choose the best customer service software?
To choose the best customer support software, you need to consider that it helps you with most (if not all) customer service processes. It should have access to all the communication channels you need, i.e. e-mails, telephones or social media. Live chat is an extremely important feature. Also pay attention to creating analyzes and reports that will allow you to improve customer service.
Expert note
Customer service software streamlines communication, tracks customer requests, and helps analyze data for improved support. Choose one with multiple communication channels and reporting features.
The text discusses the importance of customer service reports, surveys, and reviews in improving business practices and meeting customer needs. LiveAgent offers 11 features to monitor and analyze customer service performance, including analytics overview and agent rankings. The article also emphasizes the significance of strong leadership and communication skills for customer service supervisors and the benefits of using video to improve customer satisfaction and engagement. Overall, LiveAgent provides a comprehensive customer support tool to aid in addressing the challenge of juggling multiple platforms.
The article discusses the importance of customer service and how it can be achieved through understanding the client, building an emotional bond, collecting feedback, developing employees, and automating tasks. It also provides related resources and information about the LiveAgent platform. The article ends with a message about the website's use of cookies.
Ticketing software is a platform that simplifies customer issue resolution and improves work efficiency for customer service staff. It stores all requests in one place for effective prioritization and better customer satisfaction. LiveAgent provides intuitive and easy-to-use ticketing software for effective communication through multiple channels. It is worth investing in ticketing software for its impact on costs, revenues, and work efficiency.
LiveAgent is a customer service software platform that offers various tools including VoIP phone systems, self-service software, complaint management system, client portal software, email management software and help desk software for startups. They also provide integration services and alternatives. LiveAgent has won awards and offers an affiliate program, partners can get involved and subscriptions can be made. They are currently building a customer's LiveAgent dashboard and offer support as well as access to templates, webinars, and training via the Academy. They use cookies on their website and adhere to GDPR regulations.
