Valuable in every single industry

Discover how LiveAgent improves your SaaS business.

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  • ✓ Customer service 24/7    
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Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Industry background

Helpdesk software for SaaS

Rely on LiveAgent, upgrade your SaaS business and reduce your customer churn rate.

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Keep churn at an all-time low by meeting all service level agreements and customer expectations.

Ensure your customers are happy with your service by analyzing agent performance ratings on a regular basis.

Ensure no customer message goes unanswered by streamlining all customer messages across multiple channels into a single inbox.

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Keep queries organized
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Decrease the churn rate

Fast and on-point help can make a huge difference when it comes to keeping customers and reducing churn rate. Time is very important factor in this case. Real-time live chat can help you to solve the issues immediately and keep customers at your bay. No more brainstorming about strategies how to lower it – the solution came just to you.

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Improve customer happiness illustration

Improve customer happiness

The success of your business depends on the satisfaction of your customers. Provide them opportunity to search for answers on customer portal, get in touch with them via regular mail and finish the sales on call – everything on one place! Bonus: You can measure how satisfied your customers were thanks to rewards / rebuke system. 🙂

Stay organized

No more several separate inboxes, different solution for live chat or additional provider for call center. LiveAgent packs all the channels into one package (social networks as well) for a very affordable price. Invest less time into managing day-to-day tasks thanks to automation and focus on what matters to you – your customers, business and growth.

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Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your customers.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

Why should a SaaS company have help desk software?

Help desk software gives your company a way to manage and track customer support inquiries, issues, and complaints. Moreover, it gives you a place to share knowledge with the rest of the company to increase communication.

Why should your SaaS company choose LiveAgent as help desk software?

LiveAgent is one of the most user-friendly help desk software solutions available on the market. It is a cloud-based solution, so you don't need to worry about servers or backups.

How can your SaaS company benefit from LiveAgent?

LiveAgent's real-time chat software can help you deliver top-notch customer support helping you increase your customer loyalty.

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