Free Trial

Ticket Deflection

What is a Ticket deflection?

Ticket deflection is a term used when a company utilizes the Customer Portal or Knowledge Base to provide customers with answers, even when their agents are offline. Knowledge Base is the perfect way to reduce load of tickets – the most common questions can be answered in a FAQ section or in any other category that the company creates.

Knowledge Base is completely customisable and adaptable to the company needs.

Learn more about how your company can benefit from using Customer Portals and Knowledge Base.

Back

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.

No Yes