Ticket deflection
What is a ticket deflection?
Ticket deflection is a term used when a company utilizes the Customer Portal or Knowledge Base to provide customers with answers, even when their agents are offline. Knowledge Base is the perfect way to reduce load of tickets – the most common questions can be answered in a FAQ section or in any other category that the company creates.
Knowledge Base is completely customisable and adaptable to the company needs.
Learn more about how your company can benefit from using Customer Portals and Knowledge Base.
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