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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Non-restricted agent

Who is a non-restricted agent?

Non restricted agent is an agent role, which gives agents a full access to all tickets. They are able to manage everything without any restrictions, since they are not limited to a particular group or organization. In LiveAgent it’s called an Admin. An admin can manage everything and also configure the system.

FAQ

How do you define a non-restricted agent?

A non-restricted agent is an agent that has access to all tickets available in the customer service software. This means agents can access all tickets. Any specific groups of tickets may be hidden.

 

What permissions does a non-restricted agent have?

The non-restricted agent has access to all tickets, i.e. there are no restrictions. Such agents are especially useful when creating triggers.

 

Can you set a non-restricted agent in LiveAgent?

Non-restricted agent is available in LiveAgent. This role is sold under the administrator's name. The administrator may, among others manage all tickets as well as configure the system. There are no restrictions limited to only a specific group of tickets.

 

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