Ticket can be reassigned (transferred) from one agent to another during it’s llifecycle. The reasons for this can be various, such as the agent being inexperienced in particular field, customer requesting another agent, agent’s unavailability and many others.
Reassigning tickets isn’t recommended as it can be quite time consuming for agents. Also the customers may not be happy about being thrown between agents. In case of too many reassigns on the same ticket.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.