What is end user?
End users are those people who are responsible to generate customer requests from any source such as, Help-center, Facebook, e-mail, etc.
Customers are also referred to as end users as they use the product after it has been developed and marketed. The end user in terms of customers can be a person or an organization.
Frequently asked questions
Who is an end user?
An end user is the person who ultimately uses or intends to use the purchased product or service. End users are different from users such as system administrators, database administrators, technology experts, and developers because they are not technically skilled. These are all those people who inquire about customer service.
What is the role of an end user?
The role of end-users is to find bugs or flaws that cannot be traced by developers and those with specialist knowledge. In addition, end-users have a good understanding of the improvements that can be made to add value to products. Thanks to this, products and services can develop, and possible errors can be caught much faster.
Can you check who is an end user in LiveAgent?
To check who the end user is, you can check it in the LiveAgent panel. There, next to the list of individual tickets, you will find information about current users. You can regularly follow the history of each user. Thanks to this, you are up to date with the current balance.
Expert note
<p>Understanding the needs and delivering personalized support to end users is crucial for building long-term relationships and driving business success.</p>
How marketers should think about the relationship between first-party data and machine learning
Effective communication is vital in business intelligence (BI). Collaboration, innovation, and language accessibility play important roles in the customer experience. AI tools like translation and transcription services, logo creation, and website generation help in digital marketing. Embracing AI can benefit both big tech companies and small businesses. Leveraging first-party data and machine learning can improve targeted advertising and engagement with customers.
5 Tips for Providing Better Customer Service
Improve customer service by having a strategy, tracking key performance indicators, gathering feedback, and prioritizing customer relationships.
What is the Customer Journey? And How to Visualize it
Implementing the Net Promoter Score can improve performance management and provide valuable insights for businesses. Call routing reduces hold times and improves customer satisfaction. AI tools and first-party data can enhance digital marketing and customer engagement.
Pros and Cons: Social Media Marketing
Social media marketing provides organizations with the opportunity to reach a wider audience, engage with customers, and gather valuable insights. However, it comes with challenges such as managing accounts and protecting brand reputation.
