What is a Front line?
Front Line is your team that directly deals with the customers on a daily routine. The Front Line is also known as your customer-facing team. It is one the most important and delicate components of your company, due to two primary reasons. One, they represent your company to a stranger, is short, they’re your image.
Second, your future and present clients, depends on their customer handling skills. The image and the reputation of your business entirely depends on the front line. The members of the front line should be memorable and easy to communicate with, for the customer needs to feel at ease.