Customer service manager is a person, who is responsible for customer service department. This person has many responsibilities, such as setting strategies, tasks, service policies and standards, leading and motivating the customer service staff.
Customer service managers have to train customer representatives to provide the best support, to build a loyal customer relationships and to have a great knowledge about products and services. They have to analyse data, create reports and they also have some financial responsibilities. So, the customer service manager has to be patient, IT skilled, friendly, able to work under pressure.Back to Glossary
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