When a new user is added to a LiveAgent, it is necessary to define agent role. Roles determine agent’s responsibilities and possibilities. In LiveAgent, it is possible to choose from default roles.
There are some default types of user, like owner, admin and agent.
But some customer representatives deal with a special queries, so it is necessary to define them an individual role. There is a need to create custom agent role.
LiveAgent doesn’t have custom agent roles feature yet.
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