When a new user is added to a LiveAgent, it is necessary to define agent role. Roles determine agent’s responsibilities and possibilities. In LiveAgent, it is possible to choose from default roles.
There are some default types of user, like owner, admin and agent.
But some customer representatives deal with a special queries, so it is necessary to define them an individual role. There is a need to create custom agent role.
LiveAgent doesn’t have custom agent roles feature yet.
Custom agent roles are individual roles for agents that handle special queries. They are adapted to the needs of specific customers. The standard user roles in Live Agent are owner, administrator, and agent.
Unfortunately, there are no custom agent roles available in LiveAgent yet. At this point, you can only choose from 3 standard roles with a well-defined scope of responsibilities.
Currently, you cannot edit custom agent roles in LiveAgent as they are not available. Changes can only be applied in three standard roles if you have the appropriate permissions.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.