Community

A community is a group of people focused around a specific topic and idea. This can be a group of customers and customer representatives working together. Community members can share their ideas, problems, information and questions.

To create a community in LiveAgent, go to the self-service customer portal. Then enter a title and decide if you want the community to be internal or public? In addition, you should create a description based on properly selected keywords, thanks to which you have a positive impact on SEO. Additionally, the department responsible for handling entries should be selected.

A community forum should have specific functions. It's a good idea to create a community onboarding process to make it easier for new members to know what they're joining. An interesting idea is to create rules or a video that will answer questions about how the community forum works. Try to engage the community and get involved yourself to support and develop the community.