What is a community?

Community is a group of customers and customer representatives. They collaborate by sharing their ideas, problems, queries and information. People in the community are helping each other when is it necessary. They are answering each other’s questions.

Create your own community in LiveAgent. Learn more about the Forum.

Watch how to create a brand community

A brand community is more than just the visual elements associated with a company, such as the logo or color palette. It encompasses the overall impression that a brand creates through its products, services, and marketing efforts. While many brands exist, only a few have successfully cultivated a genuine community of dedicated advocates and evangelists. This video focuses on the strategies that marketers can employ to build loyal brand communities, with a particular emphasis on the PIE principle: Purpose, Influence, and Experiences.

Frequently Asked Questions

What is a community?
A community is a group of people focused around a specific topic and idea. This can be a group of customers and customer representatives working together. Community members can share their ideas, problems, information and questions.
How to create a community within LiveAgent?
To create a community in LiveAgent, go to the self-service customer portal. Then enter a title and decide if you want the community to be internal or public? In addition, you should create a description based on properly selected keywords, thanks to which you have a positive impact on SEO. Additionally, the department responsible for handling entries should be selected.
What are the must-have features of a community forum?
A community forum should have specific functions. It's a good idea to create a community onboarding process to make it easier for new members to know what they're joining. An interesting idea is to create rules or a video that will answer questions about how the community forum works. Try to engage the community and get involved yourself to support and develop the community.

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After exploring our Community page, you might be interested in learning more about live chat support. This article delves into how live chat can enhance your customer service experience effectively. Additionally, check out the chat client features and applications to discover how different chat clients can improve communication and productivity within your team. If you’re looking to enhance your desk support, our guide on desk support basics provides essential insights into establishing an efficient support system. To stay ahead with the best practices in the industry, read about customer service education, which highlights the importance of continuous learning and training for your support staff. Lastly, don't miss out on the benefits of feedback and suggestions features to engage with your customers and improve your services based on their input.

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Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!

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