What is a community?
Community is a group of customers and customer representatives. They collaborate by sharing their ideas, problems, queries and information. People in the community are helping each other when is it necessary. They are answering each other’s questions.
Create your own community in LiveAgent. Learn more about the Forum.
Watch how to create a brand community
A brand community is more than just the visual elements associated with a company, such as the logo or color palette. It encompasses the overall impression that a brand creates through its products, services, and marketing efforts. While many brands exist, only a few have successfully cultivated a genuine community of dedicated advocates and evangelists. This video focuses on the strategies that marketers can employ to build loyal brand communities, with a particular emphasis on the PIE principle: Purpose, Influence, and Experiences.
Frequently asked questions
What is a community?
A community is a group of people focused around a specific topic and idea. This can be a group of customers and customer representatives working together. Community members can share their ideas, problems, information and questions.
How to create a community within LiveAgent?
To create a community in LiveAgent, go to the self-service customer portal. Then enter a title and decide if you want the community to be internal or public? In addition, you should create a description based on properly selected keywords, thanks to which you have a positive impact on SEO. Additionally, the department responsible for handling entries should be selected.
What are the must-have features of a community forum?
A community forum should have specific functions. It's a good idea to create a community onboarding process to make it easier for new members to know what they're joining. An interesting idea is to create rules or a video that will answer questions about how the community forum works. Try to engage the community and get involved yourself to support and develop the community.
Expert note
Community is essential for successful businesses, fostering strong relationships and providing exceptional customer service. A loyal and engaged community can support and grow your brand.
The article discusses the importance of customer satisfaction surveys and how they can be distributed through various channels such as email, newsletters, chat messengers, and social media. The optimal distribution route should be chosen by conducting specific analysis. Milestone surveys should also be sent to customers at key moments in their journey. The article includes related resources and information about LiveAgent customer service software.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
The article discusses the importance of chat support as a popular communication channel between customers and brands. It also highlights the benefits of helpdesk support and the use of help desk software, such as LiveAgent, to streamline customer support services. The article also provides tips for offering the best online tech support, including the necessary skills for tech support agents and the use of feedback options to improve customer service. The text also includes information about LiveAgent and its features for businesses looking to improve their technical support system.
LiveAgent is a customer service tool that streamlines team operations through automation of processes such as canned messages, email templates, and workflow organization. The software also offers features such as customer queue organization and alternatives for inbound call center software. LiveAgent provides support for data migration and has an extensive customer support portal. The company offers a free trial and sales contacts are available through phone and social media.LiveAgent is currently building its dashboard for new users. The website uses cookies, which can be accepted or declined.