What is In-app support?
Keeping your customers satisfied is a vital part of every successful business. With in-app support you can help your customers more easily. They don't need to leave an app to report an issue anymore.
This feature can be especially useful for customers using a mobile app, where otherwise they would have to leave the app to search for a way to contact your company's support team.
In-app support is provided by a help button placed in the app, which brings customers to many support articles. For further help a support agent is contacted and a ticket is created.