In-app support

In-app support allows customers to interact with the customer support team (or bots) within the app itself. Most often this is possible thanks to a communication interface that is similar to the way of communicating in other channels such as Messenger or WhatsApp. So it is intuitive for the user. This allows users to be engaged at the right time.

In order to be provided with support in the application, first of all, technically, the customer must be able to easily enter the app itself and then reach out to the support team. It should be intuitive and visually appealing. From the customer service side, the customer should receive an immediate response that will help them solve their problem. You should, if possible, not transfer the user to other messengers, but help them directly in the application.

Every day, the time users spend on mobile devices increases, and the time they spend accessing the Internet via desktops, decreases. More and more customers order products or book services via mobile devices, which is why it is so important that the applications also enable efficient customer service. You shouldn't send the client to e-mail or phone option.