The number of VoIP users is growing amongst businesses because it is convenient to utilize internet connections for voice traffic. All you need is an infrastructure for operating VoIP traffic. The exact components of a successful VoIP infrastructure depend on what you already have in place and your demands.
What is VoIP infrastructure?
VoIP infrastructure consists of physical and software components you need for voice over internet protocol to function. A successful VoIP infrastructure provides a flawless transport system for voice traffic (or other media) regardless of the physical location.
The components of a voice network infrastructure are
- Enough bandwidth – every call needs a dedicated bandwidth ‘chunk’ to secure smooth transfer; if you do not have enough bandwidth, packets can drop off, meaning that call quality goes down or you have delays. To avoid that, you can go for a hybrid version and use a dedicated and a broadband internet connection (use a software defined, SD service for that) or ask your internet provider for guaranteed bandwidth.
- VoIP provider – choose a reliable service provider for fulfilling your voice network business needs (there are many VoIP providers offering services, contact a VoIP vendor and discuss your Voice network needs, alternatively you can opt for a private network in house and set up your system on premises). Download VoIP providers software and follow the instructions.
- A VoIP phone that uses IP (this can be a hard phone or a software phone that runs as an app or a business phone with multiple lines and functions) connect with an ethernet cable to a VoIP router or modem, on WIFI with a wireless adapter. Or else use a regular phone with a VoIP phone adapter – connected to your PC or modem.
How can LiveAgent be helpful?
As the desktop basis of your successful VoIP infrastructure, LiveAgent allows you to utilize VoIP services and tools that go hand in hand. Whether you are looking for a desktop, multichannel or ticketing solution, you can harness VoIP implementation in your efforts. For example, a call center solution with an automated phone system IVR lets you design your own channel requests to transfer incoming calls to the correct department together with automatic call distribution, ACD to handle a large number of incoming calls, callback function, and unlimited call recording. In addition, you can design your customer portals, have live chat, knowledge base and create automated business solutions customized for your needs.
Get the right call center features
VoIP Infrastructure is an essential component of any business communication system. Find out more about its benefits here!
Frequently Asked Questions
How do you build your VoIP infrastructure?
Decide what you want from it (whether you need to make international calls, in or outbound calls, etc.). Check what you have in terms of hardware and software and what adjustments need to be made for VoIP implementation. Check your bandwidth. Choose a VoIP service provider and follow their instructions for the software and integration needs
What are important VoIP integrations?
VoIP integrations have a lot of benefits and their importance depends on your needs. The most important are live chat, CRM, and API.
Expert note
Implementing a VoIP infrastructure can significantly enhance customer communication and satisfaction while reducing operational costs. Its scalability and flexibility provide a competitive edge in the modern business landscape.
What are VoIP Phone Extensions?
Phone extensions provide efficient communication within a business, connecting teams and departments. They improve customer service and help manage call volumes. Get phone extensions from Global Call Forwarding for free with their phone number plan. Visit globalcallforwarding.com for more information.
VoIP Advantages & Disadvantages
VoIP offers cost-savings, portability, improved voice quality, advanced features, greater accessibility, increased security, scalability, and support for multiple communication channels. However, it requires a good internet connection, continuous power supply, and lacks support for emergency calls.
VoIP dialers use the internet to make outbound voice calls, increasing connectivity and productivity for call centers. They offer various types of dialers, such as predictive, power, preview, robo, and progressive, for different needs. VoIP dialers automate the dialing process, filter out non-connected calls, and reduce waiting times, improving agent performance and reducing labor costs. While LiveAgent's call center software supports outbound calling, it currently does not support VoIP dialing. However, agents can still make outbound calls using the click-to-call capability.
