The number of VoIP users is growing amongst businesses because it is convenient to utilize internet connections for voice traffic. All you need is an infrastructure for operating VoIP traffic. The exact components of a successful VoIP infrastructure depend on what you already have in place and your demands.
What is VoIP infrastructure?
VoIP infrastructure consists of physical and software components you need for voice over internet protocol to function. A successful VoIP infrastructure provides a flawless transport system for voice traffic (or other media) regardless of the physical location.
The components of a voice network infrastructure are
- Enough bandwidth – every call needs a dedicated bandwidth ‘chunk’ to secure smooth transfer; if you do not have enough bandwidth, packets can drop off, meaning that call quality goes down or you have delays. To avoid that, you can go for a hybrid version and use a dedicated and a broadband internet connection (use a software defined, SD service for that) or ask your internet provider for guaranteed bandwidth.
- VoIP provider – choose a reliable service provider for fulfilling your voice network business needs (there are many VoIP providers offering services, contact a VoIP vendor and discuss your Voice network needs, alternatively you can opt for a private network in house and set up your system on premises). Download VoIP providers software and follow the instructions.
- A VoIP phone that uses IP (this can be a hard phone or a software phone that runs as an app or a business phone with multiple lines and functions) connect with an ethernet cable to a VoIP router or modem, on WIFI with a wireless adapter. Or else use a regular phone with a VoIP phone adapter – connected to your PC or modem.
How can LiveAgent be helpful?
As the desktop basis of your successful VoIP infrastructure, LiveAgent allows you to utilize VoIP services and tools that go hand in hand. Whether you are looking for a desktop, multichannel or ticketing solution, you can harness VoIP implementation in your efforts. For example, a call center solution with an automated phone system IVR lets you design your own channel requests to transfer incoming calls to the correct department together with automatic call distribution, ACD to handle a large number of incoming calls, callback function, and unlimited call recording. In addition, you can design your customer portals, have live chat, knowledge base and create automated business solutions customized for your needs.
Get the right call center features
VoIP Infrastructure is an essential component of any business communication system. Find out more about its benefits here!
Frequently asked questions
How do you build your VoIP infrastructure?
Decide what you want from it (whether you need to make international calls, in or outbound calls, etc.). Check what you have in terms of hardware and software and what adjustments need to be made for VoIP implementation. Check your bandwidth. Choose a VoIP service provider and follow their instructions for the software and integration needs
What are important VoIP integrations?
VoIP integrations have a lot of benefits and their importance depends on your needs. The most important are live chat, CRM, and API.
Implementing a VoIP infrastructure can significantly enhance customer communication and satisfaction while reducing operational costs. Its scalability and flexibility provide a competitive edge in the modern business landscape.
Mobile VoIP allows users to make VoIP calls using their cellular phone or mobile device, without the need for a computer. The technology requires several components to function, including a VoIP service provider, a mobile device, and a high-speed internet connection. The features of mobile VoIP vary depending on the provider, but typically include outbound and inbound calling, calling via Wi-Fi hotspots, and additional services such as voicemail and call forwarding. Using mobile VoIP can provide businesses with cost savings and increased flexibility for employees who travel or work remotely.
VoIP, or voice over Internet protocol, is a technology that allows users to make phone calls over the internet. This is done by transmitting conversations as packets of data, which are then translated back into sound. VoIP offers cost savings and flexibility, but requires a quality broadband connection. To optimize your internet connection for VoIP, ensure that data-intensive services are not using your broadband connection during calls, and consider getting closer to your network router. When choosing a VoIP service provider, consider international calling, security capabilities, service quality, and cost. VoIP can be used by individuals or businesses, while unified communications combine multiple business communication tools such as video conferencing, audio conferencing, mobile apps, and business phone service.
VoIP service providers offer VoIP services to businesses and individuals, providing devices and equipment on a monthly subscription basis. VoIP is a cost-effective solution compared to traditional phone systems and offers advanced features such as video conferencing. To choose a VoIP provider, businesses should outline their requirements and consider client reviews and pricing plans. VoIP requires a reliable internet connection and may have security concerns. Despite this, it is a convenient option for businesses looking to maintain unified communications.
VoIPcloud offers VoIP and cloud services, including a multi-tenant cloud PBX, call termination, inbound services, billing platform, and direct routing with Microsoft Teams. By connecting VoIPcloud with LiveAgent's call center, businesses can manage customer inquiries and take advantage of call routing and IVR trees. The integration is included in LiveAgent's paid plan, and there are no additional charges for adding additional numbers. VoIPcloud has global coverage and supports Microsoft Teams. LiveAgent's advanced call center features make it easy to manage and record calls. A free trial is available for those who want to see how it works.