The number of VoIP users is growing amongst businesses because it is convenient to utilize internet connections for voice traffic. All you need is an infrastructure for operating VoIP traffic. The exact components of a successful VoIP infrastructure depend on what you already have in place and your demands.

What is VoIP infrastructure?

VoIP infrastructure consists of physical and software components you need for voice over internet protocol to function. A successful VoIP infrastructure provides a flawless transport system for voice traffic (or other media) regardless of the physical location.

The components of a voice network infrastructure are

Enough bandwidth – every call needs a dedicated bandwidth ‘chunk’ to secure smooth transfer; if you do not have enough bandwidth, packets can drop off, meaning that call quality goes down or you have delays. To avoid that, you can go for a hybrid version and use a dedicated and a broadband internet connection (use a software defined, SD service for that) or ask your internet provider for guaranteed bandwidth.
VoIP provider – choose a reliable service provider for fulfilling your voice network business needs (there are many VoIP providers offering services, contact a VoIP vendor and discuss your Voice network needs, alternatively you can opt for a private network in house and set up your system on premises). Download VoIP providers software and follow the instructions.
A VoIP phone that uses IP (this can be a hard phone or a software phone that runs as an app or a business phone with multiple lines and functions) connect with an ethernet cable to a VoIP router or modem, on WIFI with a wireless adapter. Or else use a regular phone with a VoIP phone adapter – connected to your PC or modem.

How can LiveAgent be helpful?

As the desktop basis of your successful VoIP infrastructure, LiveAgent allows you to utilize VoIP services and tools that go hand in hand. Whether you are looking for a desktop, multichannel or ticketing solution, you can harness VoIP implementation in your efforts. For example, a call center solution with an automated phone system IVR lets you design your own channel requests to transfer incoming calls to the correct department together with automatic call distribution, ACD to handle a large number of incoming calls, callback function, and unlimited call recording. In addition, you can design your customer portals, have live chat, knowledge base and create automated business solutions customized for your needs.

Get the right call center features

VoIP Infrastructure is an essential component of any business communication system. Find out more about its benefits here!

Try LiveAgent Schedule a Demo

Frequently Asked Questions

How do you build your VoIP infrastructure?
Decide what you want from it (whether you need to make international calls, in or outbound calls, etc.). Check what you have in terms of hardware and software and what adjustments need to be made for VoIP implementation. Check your bandwidth. Choose a VoIP service provider and follow their instructions for the software and integration needs
What are important VoIP integrations?
VoIP integrations have a lot of benefits and their importance depends on your needs. The most important are live chat, CRM, and API.

Back to Glossary Create account for FREE

If you're interested in understanding more about how VoIP works and its benefits, you might want to explore what a VoIP service provider does. This article explains the role of service providers and how they can enhance your communication needs. Additionally, for those who prefer content in Portuguese, check out the Infraestrutura de VoIP page. It provides insights into the components of a voice network infrastructure and how LiveAgent can be beneficial.